Admin Support Staff; Floater

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and was recently recognized by The Boston Globe as a Top 10 Employer in Massachusetts. We are also proud to be a Certified Great Place to Work. If you are highly organized, detail-oriented, and passionate about helping others, we invite you to join our team as an Administrative Support Staff member that will float between Agawam, Westfield, Mt.Tom,

City Clinic and Ware locations. In this role, you’ll provide vital administrative support that ensures the efficient operation of our behavioral health programs while assisting individuals in accessing critical services.

As an Administrative Support Staff member, you will assist with day-to-day clinical and administrative operations, playing a key role in supporting individuals receiving services, staff, and community partners.

• Provide excellent customer service, greeting and assisting individuals served in a professional and welcoming manner.
• Manage front desk operations, including phone calls, scheduling, and checking insurance coverage for individuals receiving services.
• Organize and maintain files, ensuring accuracy and compliance with confidentiality regulations.
• Coordinate provider schedules, managing appointments, cancellations, and reminders.
• Process intake paperwork for new individuals served and verify insurance eligibility.
• Maintain a clean and organized work environment, including office and waiting room spaces.
• Support team operations by managing mail, distributing documents, and responding to administrative inquiries.

• Professional Growth:
  Opportunities for training and career advancement within BHN’s growing network.
• Supportive Team Environment:
  Work alongside dedicated behavioral health professionals in a collaborative setting.
• Award-Winning Workplace: BHN is ranked as the 10th Best Employer in Massachusetts by The Boston Globe.
• Diverse Workplace:
  Bilingual candidates and individuals from diverse backgrounds are strongly encouraged to apply.

• High School Diploma or GED (required).
• 6+ months of office experience (preferred).
• Strong communication and organizational skills to manage administrative tasks efficiently.
• Basic computer proficiency, including familiarity with email, word processing, and office systems.
• Experience handling confidential information and working in a customer-facing environment (preferred).
• Ability to work in a fast-paced setting and multitask effectively.

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care across Western Massachusetts. Our core values include Humanity, Empowerment, Accountability, Respect, and Teamwork.

If you’re ready to make a meaningful impact as part of a dedicated and compassionate team, we’d love to hear from you. Click "Apply for Job" below or visit (Use the "Apply for this Job" box below). to apply.

Schedule: Sunday 8:30am-5pm, Monday-Thursday 11:30am-8pm

Pay: $22/hr. plus $2/hr. shift differential after 5pm and weekends plus .50 shift diff