Administrative Support Specialist | Springfield Family Resource Center

Administrative Support Specialist | Springfield Family Resource Center

Job Category: Operations-Prevention

Supervisor: Emily English

Requisition Number: ADMIN
003156

Posted :
December 10, 2025

Full-Time

Family Resr. Ctr. Spfld.
18 Gaucher Street
Springifled, MA 01109, USA

Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission.

There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today!

• Health, Dental, Vision, Pet and Life Insurance
• Paid vacations
• Paid holidays
• 8 discretionary days
• Mileage Reimbursement

Additional Benefits:

• Culturally Diverse population
• Student Loan Forgiveness Eligibility
• Clinical Licensing Support

Salary Range: $18.00 to $20.00 Hourly

Job Title:
Administrative Support Specialist

Work Location:
Springfield, Ma.

* Bilingual Candidates Encouraged to Apply

* EOE M/F/D/V

* Union/Non-Union

Job Summary:

The Administrative Support Specialist provides administrative, and programs support that includes functions such as: working with the Family Support Workers to manage the Family Resource Center calendar and schedule events, greeting and directing Family Members in person and by telephone, conducting informal screening of Family Members, obtaining information about reasons for accessing services and providing information and referral resources to Family Members.

Duties and Responsibilities:

• Welcome, all visitors, families, and partnering staff to the Family Resource Center in a warm and nurturing manner.
• Answering phones and community inquiries regarding the Family Resource Center.
• Obtain information about reasons for accessing services and direct the Family Member to the appropriate staff member.
• Provide information and referral resources.
• Provide administrative assistance to the staff at the Family Resource Center such as copying, typing, mailing, faxing, and ordering supplies.
• Work with the FRC Director/Program Manager to maintain a schedule of staff and partnering staff.
• Work with the Family Support Workers to manage the Family Resource Center calendar and schedule events
• Participate in FRC team meetings and planning retreats.

Minimum Qualifications:

• 1-2 years of administrative experience in an office setting preferred
• Experience with computer skills, a positive attitude, and excellent communication skills
• High School or GED required.

The Gándara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.