Bi-Lingual Spanish Receptionist

Full Job Description

Are you passionate about helping people? Can you to listen to people’s stories and needs, and help move them toward a decision that will improve their lives? We are looking for someone whose kindness and empathy can light up a client’s day; someone whose smile and helpfulness can be heard across the phone lines; and someone who is motivated by their desire to work in the legal field.

This opportunity will not be for everyone but for the right person, this could be the opportunity you have been looking for, and make showing up for work exciting again.

• Bonus based on performance
• Company parties
• Training & development

Compensation package ranges from $18.00 - $22.00 per hour, depending on experience and qualifications. Benefits include: bonus opportunities; paid holidays; paid time off; health insurance coverage with employer contributed HSA; short-term disability, long-term disability, and life insurance; opportunity to participate in our retirement savings plan (401K with employer match and Defined Benefit Pension Plans); and employer-paid garage parking.

We are a medium, but growing personal injury law firm in Springfield, Massachusetts. We help people who have been injured due to others’ negligence, and work hard to provide them with the best representation to get them the results they deserve. We are here to guide our clients through the difficult time, achieve positive results, and help them live a better tomorrow.

We are looking for a team player with personal injury experience or the desire to work and learn. The person we hire must bring a high level of energy, positivity, and can-do attitude to work every day. If you prefer to be a lone wolf or feel uncomfortable sharing your knowledge, this job is not for you. The person we hire will know what it means to build relationships – not just with our clients and our team members, but with every person who interacts with our firm.

The person we hire will have great time management skills.

• Greeting clients and visitors, both by telephone, zoom and in person (when we resume in-person meetings), in a friendly and professional manner;
• Answering calls on a multi-line phone system
• Scheduling phone, zoom and in-person client intakes (when we resume in-person meetings)
• Maintaining a tracking system in our cloud-based case management system
• Being detailed and organized
• Prepare outgoing mail and open, check in and disburse incoming mail
• Prepare new client intake folders and bags
• Prepare new client documents;
• Copy, fax and scan
• Scan and email documents and packages
• Thinking on your feet and not getting discouraged when things don’t go as planned
• Be willing and able to quickly learn and adapt to new procedures
• Following instructions and understand the importance of policies and procedures
• Being a team player that consistently acts with respect and integrity
• Legal experience not required
• Able to speak Spanish