Field Service Technician - Chicago, IL area - On-site - 2nd Shift

* Perform high quality preventative and emergency maintenance services on Entrust equipment
* Work with a high degree of autonomy with the ability to test, diagnose and resolve issues on systems that may include:  + Mechanical embossers, thermal image application and laminating, magstripe and chip data writing, ultraviolet curing
* Day-to-day repairs may consist of:  + Cleaning rollers and sensors as required  + Calibrating sensors, data read/write devices, application pressure, etc.  + Evaluation/ replacement of parts for wear and misalignment (includes servo & stepper motors, spindles, clutches, belts, bearings, etc.)  + Evaluation/ replacement of temperature/ proximity/ position sensors  + Software adjustments for temperature, hardware positioning, etc.  + Utilizing repair and service manuals to troubleshoot card printer systems  + Utilizing test equipment such as voltmeter and laptop  + Utilizing hand tools such as screwdrivers, pliers, wrenches, etc.
* Maintain accurate and proper trunk inventory levels as applicable
* Follow established processes for service activity reporting and call management
* Accept, organize, and respond to service calls utilizing a dispatch system* [Include based on the type of role – on-site or IFI driving]  + IFI:
This role will drive to customer sites daily to provide service and maintenance as applicable. Significant mileage and time spent driving daily.  + On-site:
This role is on-site at one of our customers supporting service maintenance.
* Be the face of Entrust to our customers and follow our values and code of ethics while interacting with customer operations staff
* Be consistently reliable and timely in all aspects of the position, and display a positive attitude
* Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance
* Work to continually improve customer relations
* Adjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Entrust values
* High School Diploma/GED or equivalent
* Minimum of 2 years of electrical and mechanical technician experience
* Proficient problem solving and troubleshooting skills
* Proficient with PC’s, current operating systems and relevant software applications
* For relevant roles ability and willingness to drive to several customer sites daily to complete assigned customer work
* Willingness and ability to work flexible hours/shifts, assignments and travel when required, including temporary off-site short-term assignments in other locations
* Willingness to be on-call
* Ability to lift to 70 lbs. and spend the majority of the shift including but not limited to driving, sitting, standing, bending, stooping, walking, etc.
* Valid and active drivers license, insurability if applicable for the role
* Overtime and on-call is required as needed
* Associates degree in Electronics or related field or equivalent verifiable training
* Additional electromechanical technician or field service experience
* Entrust central issuance
* Advanced technical education
* Proficient in electro-mechanics, digital electronics and software required to maintain Entrust and 3rd party products
* Skilled with tools and electronic test equipment

At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:

Flexibility:
Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.
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