Sr. Vaccine Customer Representative - Charlottesville, VA

Overview

The Vaccine Customer Representative (VCR) supports customers by providing clinical information on our Company’s vaccines, as well as education and resources. They do this to support customer operational and financial needs such as reimbursement information and contract adherence in an effort to help the provider or system increase their immunization rates among appropriate patients and help protect them from vaccine preventable diseases.

The Vaccine Customer Representative (VCR) is the primary point of contact for a variety of customers within their assigned geography, including health care providers such as physicians, nurses, pharmacists, quality directors, immunization managers, and office managers. They will call upon diverse health care locations within their geography, including clinics, health departments, integrated delivery systems, and hospitals, and collaborate with the local Customer Team (e.g., VKCL, VMAL, RMD and extended team).

• Engaging in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs and our Company’s vaccine attributes in accordance with product labeling, CDC and professional society recommendations.
• Providing Company Vaccine management updates related to improving patient health outcomes, customer feedback, marketplace dynamics, and progress toward quality goals.
• Providing customers with key insights by staying informed through self-study of company-provided scientific, product and marketplace information; attending product workshops and conferences; and reviewing our Company’s promotional materials.
• Using analytical skills to engage customers in quarterly business reviews regarding their vaccine contract to maximize contract performance across the Company portfolio.
• Assisting customers with education to improve their organization’s immunization rates through adherence to quality-based programs using tools such as Vaccine IQ.
• Regularly monitoring business performance against objectives using company-provided tools.
• Developing a territory-level business plan focused on improving immunization rates with assigned customers in line with Company policies, standards, and ethics.
• Maintaining knowledge of the full Company vaccine portfolio and the CDC immunization schedule for pediatric and adult vaccines.

• Within select customer accounts, act as primary point of contact, meet with key customers to understand practice structure, business model, and key influencers (Managed Care Organizations/payers, employers, state policy) and patients’ needs; identify business opportunities and share information to support identified immunization needs.
• Coordinate with the Company’s customer team (Account Executives, m teams, Solutions support, etc.) to outline customer strategy for interactions/relationships aimed at improving immunization rates.

• This territory covers Charlottesville, Harrisonburg, Culpepper, Waynesboro, and Lexington, VA.
• The ideal location to reside is within this territory.
• Travel percentage varies based on location within the geography.

• Bachelor’s Degree with 3 (36 months) or more years of Sales experience OR a minimum of high school diploma with at least 6 years of equivalent experience in professional sales, marketing, military or healthcare/scientific fields, not necessarily in sales (pharmaceutical, biotech, or medical devices).

• Demonstrated ability to build trust with customers and demonstrate value in selling situations through high-quality interactions focused on products/solutions to improve health outcomes.
• Ability to segment customer populations and allocate resources to drive execution of commercial plans.
• Ability to understand customer business climate, assess market potential, identify opportunities and risks, develop territory plans, and drive results.
• Ability to build long-term relationships through collaborative business planning and cross-functional coordination.
• Ability to convey technical concepts clearly.
• Tenacity to drive and achieve measurable results.
• Resilience…