Retail Senior Store Manager

POSITION SUMMARY:

The Senior Store Manager and Flagship Store Manager positions are critical to the successful operations of Fed Ex Office's largest and most impactful retail stores. You will run and grow your business while maintaining Purple Promise service, operational excellence and leading, developing and coaching your direct reports. Your leadership and passion for results allows the store team to provide solutions to our customers and reach the store financial goals.

Employee Benefits

* Competitive wages for both full and part time opportunities

* 401K plan with company match after 1 year

* Educational assistance up to $5,250 per calendar year for tuition and other allowable education expenses. Must be working at Fed Ex for 90 continuous days to receive reimbursement.

* Scholarship Program opportunity for Fed Ex Office employees and eligible dependents after 1 year of employment that range from $1,000 to $5,000 per program year.

* Generous paid time off program that includes holiday pay, bereavement time, jury duty, and accrual programs for paid vacation and sick time.

* Sick time accrues 1 hour for every 30 hours worked up to 72 hours.

* Vacation accruals are based on position and years of service. For part-time, start accruing after 1 year of service at a rate of 3.34 hours for every 173 hours worked. For full-time, start accruing vacation time immediately based on hours worked to accrue approximately one or two weeks of paid vacation in the first year (based on position) and work your way up to more paid vacation time with tenure.

* 4 premium holidays, 2 non-premium holidays, and 2 floating holidays.

* Paid parental leave for both moms and dads!

* Adoption Assistance Program

* If you are a regular full-time employee at Fed Ex, or are a part-time employee at Fed Ex who has completed 91 days of employment and worked a minimum average of 12 hours per week, you may enroll yourself and your eligible dependents in Fed Ex medical, dental, and/or vision coverage. You may also enroll in the Flexible Spending Accounts (FSA).

* LTD & STD Disability (full-time employees only), Life Insurance, Commuter, and Voluntary benefits

* Valuable employee discounts on shipping, printing, and access to Perk Spot, which offers discount programs for items such as auto purchases, computer products, mobile phone products, education, and more.

* Free help with career development aspirations / training for all Fed Ex Office employees.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Understand and model Fed Ex Office values to customers and team members

• Regularly spend time building and inspiring high performing teams by using Fed Ex Office tools, resources, effective judgment and decision-making in the selection, training, development, retention and performance management of your people

• Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs

• Regularly work with our largest accounts, complex customer needs and/or serve as a consultative partner to our host properties and commercial sales in the execution of work for our key customers

• Ensure an exceptional store experience that engages and retains customers and team members and supports the Fed Ex brand experience

• Take ownership of all store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management through leadership and delegation

• Customarily and regularly improve all operational and store sales activities to ensure the store exceeds financial and customer experience targets

• Regularly practice independent judgment, self-management and effective decision-making in the performance of daily job duties including accounts receivables, inventory reports, daily sales recaps and bank deposits

• Independently prioritize and accomplish multiple leadership tasks within established time frames by effectively planning and managing workload, delegating work and supervising, monitoring and directing store leaders and other team members

• Share ideas and use Quality Improvement tools in order to improve the business

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Bachelor's Degree preferred
• Minimum High School or GED
• 4+ years of related (ex. retail, service, hospitality, military) experience, including 3+ years of supervisory experience
• Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel

ESSENTIAL FUNCTIONS:

• Ability to stand and/or to move about the store to manage the daily operations
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability to travel as required in order to meet with customers, vendors, other team members, and/or related to other business necessities
• Ability, on a consistent basis, to maintain attention and concentration for extended…