Shift leader, Retail

Description

A shift leader is expected to maintain overall safety, all GSR shift duties, all shift reconciliation procedures, category counts, cash and inventory control and vendor check‑in procedures. The shift leader will execute every aspect of Thorntons food and beverage program and provide up‑to‑date training in standard practices, procedures and food safety to other team members. The shift leader will ensure the respect of all team members, provide coaching, celebrate achievements and prioritize, delegate and complete tasks when running an assigned shift without other store management/leadership.

The shift leader works multiple shifts (for example: 1st, 2nd, and 3rd) and is expected to assist in training of new team members.

• Act as the responsible leader on shift during times when the Store Manager or General Manager is absent; assign work, inventory control, shift reconciliation procedures and oversight of standard procedures and protocols.
• Deliver guest service with a “how may I help you” attitude; look for opportunities to delight guests and follow instructions from store management.
• Practice safe working habits that align with company safety rules and advise store management of any maintenance or safety problems.
• Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery.
• Prepare fresh food while meeting and maintaining food safety requirements and standards; obtain necessary food safety and handling certifications as required.
• Follow all cash handling procedures as outlined in the Cash Handling Policy.
• Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis.
• Use suggestive selling techniques to suggest items to guests that complement their purchases and encourage participation in the Refreshing Rewards loyalty program.
• Clean windows, floors, shelving, counters, and restrooms per Store Operating System game plans.
• Live Thorntons’ Core Values and contribute to an environment that is welcoming and belonging for team members and guests.
• Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons’ Team Member Handbook.
• Embrace new company initiatives and technologies and provide a craveable fresh food offering by maintaining PAR levels per store expectations.

• High School Diploma or GED (Preferred).
• Food Certifications (Preferred).
• Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
• Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking and lifting up to 55 lbs.
• Occasional sitting and driving required.
• Exposed to extreme weather conditions and temperatures; long periods of standing.
• Exposure to gasoline fumes and cleaning products.

Thorntons LLC is committed to being an Equal Opportunity Employer and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, or any other characteristic protected by federal, state, or local law.

If you require reasonable accommodation as part of the application process please contact applicationa