Sales Floor Dept Supervisor - Pro Services-Building Materials

What You Will Do

• Providing resources and tools to support those directly helping customers provide the best service.
• Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
• Leading and enabling a team of associates to deliver the best possible customer experience in the store.
• Coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage.
• Handling customer-facing activities such as greeting customers, clarifying needs and identifying solutions, and closing sales.
• Managing non-customer-facing activities including down stocking, inventory management, and area recovery.
• Ensuring store safety through safety walks, reporting hazards, and understanding safety and lifting directions.
• Communicating upward to keep management informed of concerns, issues, praises, and morale.
• Supervising associates in other departments, as needed, to meet store demands.
• Occasionally opening or closing the store or serving as manager‑on‑duty (MOD).

This role does not require regular travel; however, it may require occasional travel to meetings, trainings, or to support neighboring stores/outlets.

• Hourly Full Time:
  Generally scheduled 39 to 40 hours; more hours may be required based on store needs.
• Requires morning, afternoon and evening availability any day of the week.
• Physical ability to perform tasks that may involve prolonged standing or sitting.
• Must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring and developing associates.
  
  Experience working cross‑functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales‑related licensure or registration as may be required by law.

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
• Experience in a leadership role with direct report responsibility.
• Experience working in the home improvement retail sector.
• Experience working in a fast‑paced, dynamic retail environment.
• Experience in key carrying role with manager‑on‑duty responsibilities.
• Experience using store computer systems (including Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

$20.70 - $21.55 per hour. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no‑cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Mid‑Senior level

Full‑time

General Business and Customer Service

Industries:
Retail