Catering Clerk

** Additional Considerations (if any):****
- **** At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
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* Job Description:

***
* Job Title:

** Catering Clerk
** Department:
** Market Grille
** FLSA**:
Non-Exempt
** General Function:
** Provides prompt, efficient and friendly customer service. Assists Catering Manager in coordinating the delivery of product and the execution of events.
*
* Core Competencies:

*** Partnerships* Growth mindset
* Results oriented
* Customer focused
* Professionalism
* * Reporting Relations:
** Accountable and

Reports to:

District Store Director;
Store Manager;
Assistant Managers of Store Operations, Perishables, Health Wellness Home;
Food Service Manager;
Service Managers;
Catering Department Manager;
Assistant Catering Department Manager;
Market Grille Department Manager;
Assistant Market Grille Department Manager Positions that Report to you:
None
*
* Primary Duties and Responsibilities:

*** Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or anywhere else
* Makes an effort to learn customers’ names and to address them by name whenever possible
* Answers the telephone promptly and provides friendly, helpful service to customers who call, including taking product orders
* Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
* Delivers products to customers in a prompt and efficient manner
* Returns with the proper payment to the store
* Handles food in a safe manner, including proper usage of a temperature log
* Reviews the status and appearance of the food for freshness
* Rotates all perishable product with every delivery and event
* Able to properly collect all delivery items from the corresponding departments according to the invoice and deliver all invoice items in the appropriate manner
* Handles and satisfies customer issues
* Understands and practices proper sanitation procedures, ensuring work area is kept clean and neat
* Maintains strict adherence to department and company guidelines relating to personal hygiene and dress
* Adheres to company policies and individual store guidelines
* Reports to work when scheduled and works expected number of hours
** Secondary

Duties and Responsibilities:

*** Trains new employees on how to coordinate and work an event
* Assists in other areas of the store as needed
* Facilitates the maintenance and upkeep of delivery vehicles
* Performs other job-related duties and special projects as required
** Knowledge, Skills, Abilities and Worker Characteristics:
*** Must have the ability to solve practical problems and follow detailed, simple instructions
* Must be able to do simple addition and subtraction; copying figures, counting and recording
* Possess good communication skills, verbal and written
*
* Education and Experience:

*** High School education preferred, but not required
* Server experience is a plus.
** Supervisory Responsibilities (Direct Reports):
** None.
*
* Physical Requirements:

*** Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects
* Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision
* Must be able to perform the following physical activities:
Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions
* Requires ability to enter and exit a delivery vehicle multiple times a day, traverse staircases, and other possible rough terrain to reach delivery destination
* Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction,…