District Manager, Management

Our Mission:
Providing people with the skills and resources to become self-sufficient through the power of work.

Our Vision:
Elevate people through the power of work and continue to be a leader in environmental sustainability.

Our Values: SERVE:
Stewardship Engagement Respect Visibility Elevation

Job Title:

District Manager

Department:
Donated Goods Retail

Reports To:

Senior Director of Retail Operations

Classification:
Exempt

EEO-1 Category:
First/mid-level officials and managers

Safety Sensitive:
Yes

Authorized Driver:
Yes

Supervises:
Store Managers

Job Summary

Provides strategic direction and oversees operations of multiple retail stores in a designated region. Leads General Managers in the region with the goal of improving operations, productivity, sales, and financial performance. Oversees talent management and communication, enforces policies and procedures, ensures the highest level of customer service, and maximizes the workforce to achieve optimum results.

Essential

Job Duties

• Directs and drives business growth activities through the development and implementation of initiatives.
• Actively recruits, hires, trains, administers discipline, manages and conducts performance evaluations of general managers; champions the development of management staff to ensure effective job performance.
• Analyzes financial statements, sales reports and other performance data to measure productivity and identify areas in need of cost reduction or improvement in operations.
• Monitors store profitability, maintains costs including payroll budget, and evaluates and analyzes goals, expenses, employee performance, production, store appearance and sales to achieve maximum revenue.
• In collaboration with Retail Leadership, establishes goals and objectives, administers company policies and procedures and ensures compliance with safety and loss prevention procedures.
• Provides guidance and direction to General Managers including setting performance standards, and monitoring performance to ensure that company goals for customer service, sales, expense, payroll, inventory shrinkage and profit are achieved or exceeded.
• Collaborates with Retail Leadership to create the overall vision for each store, establishes benchmarks for the management teams, establishes effective merchandise placement and displays, and implements policies and procedures that will aid those teams achieve their goals.
• Works with Retail Leadership to plan and coordinate new store openings and store relocations.
• Provides oversight and ensures compliance with the safekeeping of company funds and property, personnel practices, security and recordkeeping procedures.
• Determines the cause of store-specific problems, and implements processes to resolve problems that

District Manager

Job Description Page 2 of 4

interrupt the store's service, efficiency or productivity.

• Communicates effectively and in a timely manner with Retail Leadership to facilitate execution of plans and procedures.
• Encourages an environment of ideation, acts as a catalyst for change and executes change initiatives.
• Fills in for store management as needed and serves as a Store Manager during a transition for stores without a SM.
• Communicates the organization's mission, vision, values and promotes diversity.
• Demonstrates leadership and positive role modeling for staff.
• Champions safety and loss prevention programs and partner with LP to handle loss control concerns.
• Maintains quality control for the department.
• Contributes to team success by involving others in work processes, decisions and actions.
• Ensures that the customer's perspective is a driving force behind customer satisfaction.
• Seeks to understand the customer's circumstances, problems, expectations and needs.
• Identifies customer service issues and creates solutions.
• Builds customer awareness around our mission.
• Identifies opportunities and generates ideas to improve sales floor objectives.
• Initiates action to maintain daily sales targets.
• Partners with Retail players to identify, assess, create and implement process improvement.
• Embraces the mission, vision and values of LLGI.
• Initiates action to accomplish objectives and is proactive.
• Seeks to understand individual differences and values to build workplace relationships.
• Learns and applies new job-related information in a timely manner.
• Performs other duties as required or assigned.

Competencies

Adaptability Managing Conflict Stress Tolerance Communication Tenacity Urgency Decision Making Delegating Facilitating Change

Education, Experience, and Credentials

• Requires high school diploma or equivalent.
• Requires five years of retail experience
• Requires a minimum of three years management position.
• A minimum of one year in a multi unit environment is preferred

Knowledge, Skills, and Abilities

• Requires strong mathematical and analytical skills.
• Requires an understanding of profit and loss statement, sales and cost management, ability to control expenses, including payroll, and ability to achieve targeted revenue goals.
• Requires CPR/First Aid…