Field Services Repair Area Manager - Chicago Area

Job Description

As a Field Services Repair Area Manager, you’ll oversee Best Buy’s in-home repair business in your designated coverage area. You’ll directly lead Best Buy and Geek Squad employees while managing relationships with a network of service partner (third-party) teams that fulfill work in the home. You’ll build a strong employee culture that leads to favorable customer and business results.

This role covers the downtown Chicago, Chicago suburbs and Northwestern Indiana areas. You will need to reside within commutable distance to these areas.

• Ensure operational consistency of Best Buy’s repair network in alignment with enterprise and Field Services objectives by leading internal employees and influencing external service providers
• Set clear expectations for your team, work with them on site and/or remotely, and provide regular 1-on-1 coaching
• Create and maintain an exceptional team culture centered around engagement and belonging
• Ensure your team follows all standard operating procedures and provide feedback to operations teams as needed
• Manage workload and capacity planning, including schedule creation, PTO approval and route management
• Response to escalations and provide resolutions to preserve the customer experience

• 2 years of experience as a supervisor or manager
• 2 years of sales, installation, logistics, operations, warehouse, inventory or customer service experience
• Ability to travel overnight approximately 25% of the year
• Current, valid driver's license
• Must be at least 21 years old
• Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
• Acquire and maintain any state or local licensing, as required, within 90 days of hire

• Consumer electronics delivery, repair or installation experience
• Experience in delivery, transportation, distribution or logistics
• Experience with warehouse management systems
• Experience managing a remote workforce
• Associate degree or higher in business, logistics or related fields

We’re committed to helping our people thrive at work and  offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our benefits include:

• Competitive pay
• Generous employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Best Buy is an equal opportunity employer.

Final date to receive applications:
Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.