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Operations Manager Program / Project Manager General Management

SLA-Driven Call Center Operations Manager

Job in Springfield, Sangamon County, Illinois, 62777, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-02-28
Job specializations:
  • Management
    Operations Manager, Program / Project Manager, General Management
Salary/Wage Range or Industry Benchmark: 111400 - 150000 USD Yearly USD 111400.00 150000.00 YEAR
Job Description & How to Apply Below
A federal services organization is seeking a Call Center Operations Manager to oversee daily operations, ensuring high-quality outreach and compliance with SLAs. The successful candidate will manage staffing levels, conduct training, and implement quality improvement initiatives. Qualifications include a Bachelor's degree in a related field and extensive Project Management experience. The role offers a salary between $111,400 and $150K, depending on experience and qualifications.
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