Personal Lines Manager

Be Part of Something Meaningful at Troxell

Since 1887, Troxell has been helping individuals, families, and businesses protect what matters most and plan for the future. With deep roots in our local communities and a forward-thinking mindset, we blend over a century of expertise with a modern passion for innovation, people, and purpose.

We're not just an insurance agency — we’re educators, advocates, and problem solvers committed to making a real difference. With three locations across Illinois, we proudly serve clients in all 50 states, always striving to deliver exceptional impact in everything we do.

If you're driven to help others, eager to grow, and ready to be part of something meaningful, Troxell is where you belong!

• 401(k) with Employer Match
• Career Growth & Professional Development
• Fun Team Events & Community Involvement

We believe work should be both meaningful and rewarding, and at Troxell, it truly is!

The Person al Lines Manager will lead and direct the Personal Lines Department towards agency goals. Will oversee the day-to‑day operations and team development to obtain maximum productivity. Be an advocate of the company’s goals, vision, and core values.

Working Together | Creating WOW | Earning Trust | Embracing Innovation

• Manage business operations in assigned department to achieve company goals. This includes managing/analyzing budgets, P&L, balance sheets, establishing strategic goals, and sales reports.
• Set department goals and objectives by managing staff; planning and evaluating department activities; customer satisfaction and books of business.
• Carry out supervisory responsibilities in accordance with company policies and procedures.
• Assist in employee recruitment, performance evaluations, promotion, retention, and termination activities.
• Coordinate staff meetings to discuss developmental strategy, best practices, and process improvements.

• Maintain quality service by enforcing quality and customer service standards, analyze and resolve quality and customer service problems, and recommend system improvements.
• Resolve business issues and ensure that all escalated issues are closed.
• Address business inquiries from customers and team members in a professional manner.
• Identify areas of improvements and concerns and accordingly develop action plans and provide coaching.
• Engage in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
• Demonstrate products to show potential customers benefits, and advantages and encourage purchases.

• Maintain staff engagement, training, coaching, and development of personal growth opportunities.
• Communicate job expectations; plan, monitor, and appraise job results; evaluate department performance and recommend new strategies for performance improvements.
• Identify resources, assign workloads, and manage schedules to ensure timely deliveries.
• Develop and enforce best practices to ensure operational efficiency.
• Recommend cost‑reduction initiatives while maintaining productivity and quality. Use key metrics and reports to monitor performance of commercial activities.
• Develop new business programs to meet productivity and revenue goals.
• Identify and evaluate trends and options, implement, and evaluate outcome.

• Bachelor’s degree in Business, Insurance Management, or another applicable field is required.
• 5-7 years of experience in the insurance industry or closely related field is highly preferred.
• Property & Casualty License at hire or within 180 days of hire. Must maintain during employment.
• Ability to be highly organized, yet flexible in dealing with shifting priorities.
• Quickly analyze fluctuating workloads and create procedures.
• Must possess excellent verbal and written communication skills.
• Excel at teamwork and high‑level customer service.
• Ability to read and interpret complex industry documents.
• Ability to thoroughly analyze product information, and make timely and practical recommendations to managers, producers, and clients.
• Must demonstrate competence in computer and office equipment operations.
• Must be able to secure and maintain insurance license during employment.

• Full‑time
• Hours are 8:00 am to 4:30 pm
• This position is not hybrid or remote
• Travel:
  Some

TROXELL is an Equal Opportunity Employer and offers a competitive salary with a comprehensive benefit package including Medical, Dental, Vision, Flexible Spending, Employer Paid Life Insurance, Short Term and Long Term Disability, 401(k) with Employer match, Paid Time Off, and Continuing Education.