Office Claims Adjuster – ADI Claims

General information

# 21522

Remote? No

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

We’re looking for people interested in claim adjudication and who are focused on helping our customers while maintaining Ally’s interest. You will be responsible for the investigation, valuation, establishment of exposure, negotiation and settlement property and casualty claims within a predetermined settlement authority. Ensures that all assigned claims are concluded promptly, equitably and economically within the provisions of the policy contract and in accordance with the policy.

If you’d like to learn more about what we believe makes this role - and this place - so phenomenal, get in touch.

• Handles intake of first notice of loss reports.
• Conducts investigations independently and at the direction of management utilizing sound investigative procedures to establish liability as quickly as possible.
• Negotiates settlement of claims with insureds while following established, authorized settlement authority.
• Handles questions on coverage.
• Maintain a complete and thoroughly documented claim file ensuring claim files are properly documented and all supporting documents are attached.
• Uses compassionate communication and persuasive negotiation to ensure a positive customer experience.
• Treat customers in a courteous, friendly and professional manner providing timely, thorough, accurate information and assistance.
• Work closely with the field appraisers to ensure accurate and timely damage evaluations.
• Adjusts reserves to accurately reflect the exposure and issue payments to the appropriate parties.
• Identify subrogation and/or salvage situations in a timely manner to protect the interests of the Corporation and request documents needed to process titles and salvage of vehicles.
• Handles all claims within the guidelines of the state’s Fair Claims Practices Acts and other Regulations while also ensuring timeliness and KPIs are being met.
• Maintain an up-to-date dairy.
• Maintain necessary licensing and continuing education.

• HS diploma or equivalent required. Associate / Bachelor's degree in business related discipline preferred.
• 1+ years in customer service or financial services industry is preferred.
• Multi-state adjuster licenses preferred but not required.
• 1+ year of prior property and casualty experience preferred.
• The ability to take detail statements and demonstrate the ability to interpret and apply written coverage accurately to establish claim and determine an action plan.
• Ability to resolve conflicts and empathize with customers is critical, treating customers in a courteous, friendly and professional manner.
• Demonstrate an understanding of insurance law as it relates to claims.
• High degree of analytical, negotiation and organizational skills.
• Typically requires advanced knowledge of Microsoft Office Programs.
• Leveraging technical expertise and relationships to contribute to strategy and drive business results.

#DFS#LI-Hyrbid

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting. Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with…