Procurement Operations Lead

Job Description

Where you’ll work: Remote US

At GoTo, innovation through practical AI touches every part of our company—not just our technical teams. We embrace intuitive, user-friendly AI-driven tools and creative problem-solving to improve the way we work together and serve our customers. Here, you’ll join a collaborative community that’s always learning, adapting, and leading through change. If you’re eager to build strong relationships and make a meaningful daily impact, GoTo is the place for you.

• Own intake quality and gating, leveraging automation and AI to validate scope, spend, term, Personally Identifiable Information (PII), Intellectual Property (IP), and approvals, and ensure every request is intake-ready before routing to Legal or Security/Privacy.

• Produce AI-accelerated first-pass contract packages using approved templates and clause playbooks, including required addenda such as Data Processing Agreement (DPA), Business Associate Agreement (BAA), AI addendum, Supplier Enterprise Security Addendum (SESA), based on predefined triggers, with disciplined human review.

• Run end-to-end deal coordination, drive follow-ups, and elevate when necessary to keep deals moving.

• Orchestrate cross-functional reviews with Legal, Security/Privacy, and Finance by consolidating inputs into one single-source-of-truth redline, maintaining version control, and preparing clean summaries of open issues for decision-makers.

• Manage execution, closeout, and AI-enabled improvement by drafting low-risk agreements within approved playbooks (Non-Disclosure Agreements, standard termination letters, Proof of Concept agreements, standard Order Forms/Statement of Work with no protected-clause deviations), routing e-signatures, maintaining audit-ready CLM storage and metadata hygiene, and contribute to the AI roadmap for supplier contracting (intake validation, clause and metadata extraction, deviation detection, routing triggers) with clear controls.

• Bachelor’s degree in Business, Supply Chain, or related area.

• 3–5 years of experience in contract operations, contracting workflow, or procurement operations in a technology environment, with demonstrated success coordinating with Legal, Security/Privacy, Finance, and business stakeholders to move agreements through review and signature.

• Hands-on experience with CLM systems (administration, metadata standards, reporting, audit-ready hygiene) and working knowledge of Net Suite, Workday, or similar ERP/procurement platforms.

• Strong process-improvement mindset, including building repeatable intake standards, playbooks, and templates, and applying AI and automation (for example, intake validation, clause comparison, deviation detection, metadata extraction, routing triggers) with clear controls.

• Excellent organizational, written, and verbal communication skills, with the ability to manage multiple in-flight deals, drive follow-ups, and maintain strong cross-functional relationships.

At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life—at work and beyond. Here are just some of the benefits and perks you can expect when you join our team:

• Comprehensive health benefits, life insurance, family-forming support programs

• Paid holidays, volunteer time off, and quarterly self-care days and no meeting days

• Tuition and reading reimbursement programs to support your continuous learning and professional growth

• Thrive Global Wellness Program, Confidential Employee Assistance Program (EAP)

• Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact.

At GoTo, diversity and inclusion are key to creating a thriving and dynamic work environment. Our team of GoGetters is driven to learn, explore, connect, and collaborate, valuing the unique perspectives that everyone brings to the table. We take pride in providing our employees with comprehensive benefits, wellness programs, recognition, and…