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Technical Support IT Consultant

Senior CX Incident & Bug Analyst

Job in Springfield, Sangamon County, Illinois, 62777, USA
Listing for: Coinbase
Full Time position
Listed on 2026-01-06
Job specializations:
  • IT/Tech
    Technical Support, IT Consultant
Salary/Wage Range or Industry Benchmark: 40.64 - 47.81 USD Hourly USD 40.64 47.81 HOUR
Job Description & How to Apply Below
A leading cryptocurrency platform in Springfield, IL seeks an Analyst for CX Incident Response to enhance customer support. You will oversee incident handling, triage customer-reported bugs, and maintain communication with diverse stakeholders. A strong fit will have a passion for customer experience, two years in incident management, and a proficiency with communications software like Salesforce.

This role offers competitive pay ranging from $40.64 to $47.81 hourly, plus benefits.
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Position Requirements
10+ Years work experience
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