WMS System Specialist

Join to apply for the WMS System Specialist role at DSV - Global Transport and Logistics

DSV - Global Transport and Logistics was founded in 1976 by ten independent hauliers in Denmark. Since then, it has evolved into the world’s third largest supplier of global solutions within transport and logistics. The company adds value to customers’ entire supply chain by delivering, storing, packaging, repackaging, processing and clearing all types of goods. With offices in more than 80 countries, DSV ensures a steady supply of goods to production lines, outlets, stores and consumers worldwide.

Location:

USA - VIRTUAL - US Illinois

Division:
Solutions

Job Posting

Title:

WMS System Specialist

Time Type:
Full Time

Position is NOT remote and is in office.

The WMS System Specialist / Subject Matter Expert (SME) is the primary source of knowledge in all areas of WMS configuration, operation and support. The role is responsible for providing on‑site level 1 support and ensuring the WMS operates effectively.

• Configure the WMS system to meet business processes.
• Serve as the single point of contact and liaison between customer, operations and Contract Logistics IT.
• Provide level 1 support, analyze, troubleshoot and resolve WMS issues where possible; escalating to IT Support when necessary.
• Clearly document details of WMS issues, including steps to recreate the issue when escalation is required.
• Be knowledgeable of IT infrastructure hardware such as RF handhelds, vehicle‑mounted RF, printers, workstations and other IT equipment associated with WMS systems.
• Assist in training new hires on WMS.
• Participate in cross‑functional improvement projects.
• Clearly document and communicate system change requests.
• Ensure adherence to WMS best practices per defined standard operating procedures and work instructions.
• Pursue continuous personal and organizational improvements.
• Maintain a high level of quality in work performed.
• Maintain a clean and safe work environment.
• Follow all SOP and safety guidelines.
• Demonstrate knowledge and understanding of business operations.
• Possess excellent interpersonal and communication skills.
• Perform all other duties deemed necessary to support the WMS system and operation.

Assignment Complexity – Work on problems of moderate scope where analysis of situation or data requires a review of identifiable factors. Exercise judgment within defined procedures and practices to determine appropriate action.

Accountability – Use professional concepts and corporate policies and procedures to solve a variety of problems.

Impact of Decisions – Moderate impact on corporate operations and fiscal health.

Working Relationships – Regularly interact with peers, customers, and management concerning matters of moderately complex scope and discretion. May supervise and provide direction to staff.

Scope – Work on problems complex in scope. Normally receive general instructions routine work, detailed instruction on new assignments.

Must be able to pass any required background checks and drug and alcohol tests.

• Solid interpersonal and analytical skills required.
• Good organizational and administrative skills required.
• Good interpersonal communication skills, both oral and written are required.
• Bachelor’s degree or equivalent strongly preferred.
• Knowledge of MS Office systems required.
• Warehouse Management System experience required.
• Knowledge of warehouse operations best practices.
• Generally prefer 1-4 years of related experience.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at  If you are interested in learning the status of your application, please note you will be…