Print​/Mail​/Scan Associate; Floater

Delivery Account Operations Associate (Floater)

Join to apply for the Delivery Account Operations Associate (Floater) role at Xerox
.

You’ll support hardware and software used across the customer’s environment, providing proactive device monitoring, incident resolution, firmware configuration, and workflow support, while serving as the client’s advocate.

• Manage equipment fleet, monitor performance, and coordinate service response
• Provide on-site helpdesk support and act as point‑of‑contact for escalations
• Administer workflow scanning configurations, firmware updates, and device deployment
• Monitor consumables, parts inventory, and order fulfillment
• Coordinate device installations, moves, and decommissions
• Maintain service reporting tools and generate regular client‑facing reports
• Integrate and operate within client ticketing/helpdesk systems
• Collaborate with service teams and escalate major incidents as needed
• Must be proficient in Production Print and ideally have experience with Baltoro, iGEN, Nuvera, Iridesse and Prime Link
• Provides coverage for Print/Mail/Scan Professionals, Docucare Associates at our various NE clients.
• Execute Production Print responsibilities such as:
  • Work with Free Flow Make Ready or Free Flow Core to set up print jobs
  • Working knowledge of FIERY
  • Print brochures, flyers, posters, transactional print, feeders, laminators and duplo devices

• Prior experience managing a print or equipment fleet environment
• Familiarity with printers, MFDs, and Local Area Networks (LANs)
• A+ certification or relevant technical training preferred
• Experience with software/server administration and configuration
• Proficient in Microsoft Office, basic networking, and device troubleshooting
• Strong organizational skills, customer service mindset, and communication abilities

• Full onboarding and technical training
• Access to support tools and advanced remote monitoring systems
• Career development with regular reviews and improvement plans
• Adherence to client compliance and training programs (e.g., HIPAA, security)

• Competitive hourly compensation with overtime potential
• Comprehensive benefits from day one (medical, dental, vision, life insurance)
• 401(k) with company match
• Paid time off, holidays, and personal days
• A culture that prioritizes flexibility, safety, and work‑life balance

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