Vice President, People Operations

Min Max Overview

Location: Springfield, IL

The Vice President, People Operations is a strategic and operational executive leader responsible for designing, delivering, and continuously advancing a high-performing People Operations function across the Memorial Health enterprise. This role provides enterprise leadership for total rewards, colleague health and relations, childcare, HR shared service, HRIS and people analytics – ensuring Memorial Health’s workforce infrastructure enables organizational performance, clinical excellence and a differentiated colleague experience.

The VP serves as a key architect of Memorial Health’s workforce strategy, translating enterprise goals into scalable people systems, policies and programs that are equitable, compliant, data-driven and aligned with the organization’s mission, vision and values. This leader balances strategy with execution, driving operational excellence while advancing modernization, transparency and continuous improvement across the colleague life cycle. The VP will oversee strategic process, workflow and technology optimization across the colleague lifecycle, applying a continuous improvement mindset to drive measurable gains in efficiency and deliver a seamless, high quality experience for both leaders and colleagues.

Bringing deep expertise in human capital strategy, workforce operations and analytics, the VP leads a multidisciplinary team of People Operations leaders and professionals. The role establishes clear goals, key performance indicators, and accountability frameworks that ensure operational effectiveness, financial stewardship, compliance and measurable outcomes in colleague engagement, retention, health and total rewards.

Embodies the Memorial Health System values of Safety, Integrity, Quality and Stewardship that support our mission, vision and goals.

Education:

• Master’s degree in business administration, human resources or related field is required.

Licensure/Certification/Registry:

• Lean Six Sigma or equivalent process improvement certification strongly preferred.
• Human centered design or equivalent change management certification strongly preferred.
• Continuing education in a minimum of two specialty areas, including but not limited to total rewards, workforce analytics, employee relations, HR operations, HR technology or healthcare labor regulations.

Experience:

Other Knowledge/Skills/Abilities:

• Demonstrated leadership, team-building and performance management skills.
• Advanced knowledge of total rewards strategy, including compensation, benefits, incentive design, wellbeing and childcare programs.
• Demonstrated expertise in HR operations, shared services models and HRIS platforms, with a focus on scalability, automation and user experience.
• Strong understanding of employee and labor relations, compliance, policy governance and risk mitigation in healthcare environments.
• Demonstrated ability to gather, interpret and analyze workforce and operational data to drive evidence-based decisions and measurable outcomes.
• Proven ability to design and implement enterprise-wide people programs that balance colleague experience, operational efficiency and financial stewardship.
• Exceptional consultation, influencing and relationship-building skills with senior leaders, physicians and cross-functional partners.
• Advanced written, verbal and presentation skills; ability to communicate complex information with clarity and credibility.
• Demonstrated proficiency with reporting, analytics and presentation tools utilizing Microsoft and HR technology platforms.
• Proven ability to lead through complexity, ambiguity and change while maintaining trust, transparency and accountability.
• Strong personal and professional commitment to Memorial Health System’s mission, vision, values and culture.

People Operations Strategy

• Partners closely…