Guest Services & Night Audit Associate - President Abraham Lincoln Springfield DoubleTree Hotel

Job Description

Guest Services & Night Audit Associate - President Abraham Lincoln Springfield Double Tree Hotel (HOT0C5VH
)

President Abraham Lincoln Springfield – a Double Tree by Hilton Hotel, 701 East Adams St., Springfield, IL 62701

Full‑time position requiring availability for varying shifts across weekdays, weekends, and holidays.

$16.50 per hour

• Access to your pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best‑in‑Class Paid Time Off (PTO)
• The Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
• Debt‑free education:
  Access to a wide variety of educational credentials (ex. college degrees, high school completion, literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property‑specific terms and conditions of employment.

The Guest Services & Night Audit Associate is responsible for delivering exceptional guest experiences while ensuring accurate financial reporting during overnight hours. The role combines front‑desk operations and night‑audit duties to maintain the hotel’s financial integrity.

• Greet guests and complete the check‑in process, including verifying information, assigning rooms, issuing keys, and promoting hotel services.
• Assist guests with check‑out, ensuring accurate billing and processing of payments (cash, credit/debit cards, gift certificates).
• Provide information on hotel amenities, local attractions, and promotions; respond promptly to guest inquiries.
• Utilize up‑selling techniques to maximize occupancy and revenue.
• Handle guest complaints professionally, research issues, and resolve concerns to ensure satisfaction.
• Receive, input, and relay messages accurately.

• Audit, post, and balance daily financial transactions for all hotel departments.
• Verify and reconcile room charges, taxes, and other revenue streams.
• Prepare and distribute daily reports for management review.
• Ensure compliance with accounting standards and hotel policies.
• Monitor and maintain accurate records of cash and credit transactions.

• Maintain a high level of professionalism and hospitality at all times.
• Follow safety, security, and confidentiality procedures.

Brand:
Double Tree by Hilton. Job Category:
Guest Services, Operations, and Front Office.