Medical Office Specialist; U

Overview

The primary function of this position is to work independently as a resource in the clinical reception area and also to other staff in the Department of Internal Medicine. This position promotes courteous customer relationships and efficient business operations with regards to clinic registration and scheduling.

• Provides assistance and/or instruction to the nursing staff when relating to patient billing, insurance, and referral process.
• Obtains release of information, signature authorizations, and waivers as required.
• Provides input to supervisor regarding the need for workflow change.
• Recommend changes in operating procedures.
• Train new/temporary employees in all phases of reception work.
• Assist with smooth clinic activity flow for patients, such as coordinating patient appointment scheduling, monitoring efficiency and effectiveness of appointment process, and assuring that patients are registered in accordance with SIU policies and procedures.
• Complete and submit appropriate forms as needed to add new residents and faculty to the physician data base. Assist in the implementation of clinics for new physicians.
• Completes and submits appropriate forms as needed to update schedule templates. Assists in the implementation of clinics for new physicians.
• Complete and submit forms as needed for duplicate patient accounts and to correct guarantor cases.
• Greet and register patients; enter appointment schedule in computer system; run ticket for appointments; verify and update demographics and insurance information; assign specific cases to outpatient visits, i.e. worker compensation, guarantor, and exception .
• Manage templates for the Department of Medicine physicians to enable the appointment making process and notify patients of any changes in their appointment.
• Accept payments or co-pays if applicable at time of service from patients. Log payments received on daily log sheet.
• Answer clinic phones; screen and direct calls to proper clinic staff and departments.
• Make appointments for various Department of Medicine physicians and residents.
• Determines appropriate information required to be sent to patients. Prepares and mail information packets to patients containing directions, appointment confirmations and required releases.

Credentials to be Verified by Placement Officer

• 30 semester hours equals one (1) year (12 months)
• Associate's Degree (60 semester hours) equals eighteen months (18 months)
• 90 semester hours equals two (2) years (24 months)