Lab Services Technician - IP Lab Tech

Overview

Registers, orders, labels specimens with appropriate barcode labels and receives all lab specimens arriving at MMC Lab for both inpatient, outpatient, and outreach services. Evaluates specimen received verses testing ordered and confirms specimen collection was accurate and specimens are labeled with appropriate patient identifiers. Recognizes critical “stat” specimens compared to routine testing. Understands all aspects of lab safety regarding specimen handling and processing.

Ensures patient demographic, insurance and diagnosis information is correctly entered into MMC registration systems to ensure billing ins accurate and results are provided to the ordering provider.

USD $16.50/Hr. Max USD $24.82/Hr.

• High school diploma or equivalent.

• N/A

• N/A

• Strong organizational skills.
• Basic communication skills required.
• Knowledge of insurance policy numbers and diagnosis coding definitions helpful.
• Knowledge of Medical Terminology.
• Knowledge of laboratory test codes and testing requirements.
• Demonstrate the ability to type and use a keypad.
• Moderate physical effort.

• Interprets, orders, and generates barcode labels from the Lab LIS system and applies labels to appropriate specimen tubes and collection containers. Must be able to interpret many different physician orders and requests to include over 1800 lab tests and select the appropriate orderable code in the Lab LIS system.
• Removes biological specimens from biohazard bags including blood, urine, bone marrow, body fluids, and tissue specimens. Understand all different types of collection media, preservatives, and risks of exposure to infectious agents. Handles both infectious A and B substances with appropriate CDC, and IDPH guidelines. Ability to determine if specimen was collected in appropriate collection container and media. Understands steps to resolve collection issues to ensure patient testing is performed or recollected.
• Receives all calls arriving in the laboratory from providers, clients, nurses, management, and patients. Logs calls in tracking software, answers all questions pertaining to phlebotomy draws, specimen collection, transport of specimens, provides lab results, supply requests, forensic autopsy cases, and administrative questions. Escalates callers to management or technical departments when necessary if unable to resolve all question.
• Correctly enters outpatient and non-patient demographic, insurance, and diagnosis information into the hospital registration system, answering all questions in each field and updating any information that is not current. Understands insurance policy numbers and carrier codes including client account versus patient insurance billing. Recognizes valid diagnosis codes and follows appropriate resolution on any noncompliant codes.
• Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
• SAFETY:
  Prevent Harm - I put safety first in everything I do. I take action to ensure the safety of others.
• COURTESY:
  Serve Others - I treat others with dignity and respect. I project a professional image and positive attitude.
• QUALITY:
  Improve Outcomes - I continually advance my knowledge, skills and performance. I work with others to achieve superior results.
• EFFICIENCY:
  Reduce Waste - I use time and resources wisely. I prevent defects and delays.
• Monitors the printing of physician reports for inpatients and outpatients. Separates lab reports for delivery to the correct ordering provider or client site to ensure providers receive lab results in a timely manner.
• Communicates requests for specimen collection to phlebotomists in a timely and appropriate manner. Works closely with phlebotomy staff and managers to organize and facilitate inpatient and outpatient phlebotomy requests.
• Inputs all faxed orders into the lab orders database, questioning any illegible order, calls physician’s office with clarification of test order and patient demographics and order request (standing or one time). Follows all instructions on provider…