Engager​/Patient Care Coordinator

Job Description

Join to apply for the Engager / Patient Care Coordinator role at Lucid Hearing

Our Mission:
Helping People Hear Better

Lucid Hearing is a leading innovator in the field of assistive listening and hearing solutions, and it has established itself as a premier manufacturer and retailer of hearing solutions with its state‑of‑the‑art hearing aids, testing equipment, and a vast network of locations within large retail chains. As a fast‑growing business in an expanding industry, Lucid Hearing is constantly searching for passionate people to work within our amazing organization.

Location: Sam's Club in Springfield, IL

Hours: Full time / Flexible Hours and Availability

Pay: $18-$19/hr

• Share our passion of giving the gift of hearing by locating people who need hearing help
• Direct members to our hearing aid centre inside the store
• Interact with patients to set them up for hearing tests and hearing aid purchases
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the centre
• Make 30-50 outbound calls daily
• Promote all Lucid Hearing products to engaged members
• Educate members on all products (non‑hearing aid and hearing aid) when interacting with them
• Assist providers when necessary, calling past‑tested members, medical referrals to schedule returns, etc.

• Willingness to learn and grow within our organisation
• Sales experience preferred
• Strong communication skills
• Business development savvy
• Appointment scheduling experience preferred
• A passion for educating patients with hearing loss
• Must be highly energetic and outgoing (a real people person)
• Be comfortable standing for multiple hours

We are an Equal Employment Opportunity Employer.