Operations Coordinator

Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data‑driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population‑wide well‑being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high‑quality care more accessible and affordable for everyone.

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The Operations Coordinator supports Population Health Operations by managing referral workflows, coordinating staffing and licensure processes, facilitating onboarding activities, and ensuring consistent operational quality. This role enables efficient service delivery, strong client performance, and seamless coordination across internal teams.

• Manage and assign incoming referrals in Guiding Care and route self‑referrals appropriately.
• Maintain licensure tracking documents and send required notifications for updates or renewals.
• Produce and distribute staffing reports and quality data; submit required data to internal and client partners.
• Administer Care First platform access, including system setup, password resets, and coordination with IT.

• Facilitate onboarding for new hires across Operations Support and Care Management, including systems access, training coordination, and removal of staff from systems upon termination.
• Add RN hires to licensure trackers, validate Nursys data, and provide licensure guidelines and operational presentations.
• Generate licensure repayment agreements and ensure accurate submission to HR.
• Maintain onboarding and new‑hire tracking tools; send welcome communications and respond to the Welcome mailbox.
• Support identification and coordination of SMEs for training and upskilling requests.

• Assist in the annual update and posting of Pop Health Operations policies, ensuring SME input and VP approval.
• Maintain Quality and Population Health policy trackers and update Power
  
  DMS as required.
• Support annual Business Continuity Plan reviews and documentation updates.

• Manage all rewards and recognition expense requests, processing, and purchases.
• Oversee Care Crew activities, membership, and staff feedback collection to drive engagement.

• Ensure operational projects and recurring processes are delivered accurately and meet internal and client standards.
• Monitor schedules, risks, and scope to maintain quality and timeliness.
• Identify, propose, and support process improvement initiatives that increase efficiency and reduce cycle times.

• Research and resolve issues related to incentive payments, equipment, system access, and licensure reimbursement.
• Collaborate with cross‑functional partners—including Quality, Training, Shared Services, and client teams—to ensure effective service delivery and issue resolution.
• Escalate operational issues appropriately and follow through to closure.

• Communicate trends, issues, and operational updates clearly in both written and verbal formats.
• Support administrative needs such as meeting coordination, collateral creation, note‑taking and distribution, reporting, and preparation of operational materials.
• Maintain accurate documentation of all communications and client information using internal tools.
• Represent and promote Population Health Operations capabilities to internal stakeholders.

• Perform other responsibilities as assigned to support operational excellence.

• Process‑oriented, strong troubleshooting and problem‑solving skills.
• Thrives in a dynamic, ever‑changing, fast‑paced, rapid cycle development environment.
• Able to drive to completion of outcomes not just tasks.
• Strong organization and…