Community Health Worker- Field

Position Summary

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose‑driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.

And we do it all with heart, each and every day.

This is a full‑time field worker opportunity in LA.

• Conduct home visits with Aetna members with chronic conditions to reinforce following the care plan, adjusting tasks to fit with the member's culture, language, and religion, improve access to care, identify health care needs, and reduce unnecessary hospitalizations.
• Educate healthcare professionals and providers on opportunities for improving and understanding the social determinants of health that may be impacting member's health and treatment plan through various communication channels.
• Build and maintain positive working relationships with the Aetna members, providers, nurse case managers, agency representatives, supervisors and office staff, from diverse cultural and socio‑economic backgrounds.
• Work to reduce cultural and socio‑economic barriers between clients and institutions.
• Assist with care plan implementation and Aetna member education during in‑home visits, help develop care management strategies, and work with team members to provide linkages for the various health and social needs of members.
• Assist members to identify socio‑economic issues that affect their overall health and develop health/social management plans and goals.
• Identify gaps and opportunities to strengthen systems of care within the member's community and assist members in utilizing community services, including scheduling appointments with social services agencies, (including transportation vendors), and assisting with completion of applications for eligible programs.
• Assist with patient medication adherence by: instructing the member on current medication list, reviewing medications with member and assisting in obtaining refills.
• Teach disease self‑management (i.e., nutrition, symptom tracking and reporting).
• Accompany members to appointments as needed.
• Enter and maintain member records in electronic health record system, compile reports and complete other program documentation in a timely manner (e.g., progress notes, letters), and other administrative responsibilities as needed.
• Travel extensively to client homes, community locations, various agencies, and other outreach destinations.

• Must reside within the following regions of Louisiana
• Region 1:
  Orleans, Jefferson, St. Bernard, Plaquemines
• Region 2:
  West Feliciana, East Feliciana, Pointe Coupee, West Baton Rouge, East Baton Rouge, Iberville, Ascension
• Region 5:
  Beauregard, Allen, Calcasieu, Jefferson Davis, Cameron
• Region 6:
  Winn, Grant, Vernon, Rapides, Avoyelles, Concordia, LaSalle, Catahoula
• Region 7:
  Caddo, Bossier, Webster, Claiborne, Bienville, Red River, DeSoto, Sabine, Natchitoches
• Ability to travel 50‑75% of the time. Must have access to reliable transportation.
• 3‑5 years' relevant work experience.
• 1‑2 years' experience providing clinical support services.
• 1 year of community outreach experience and knowledge of LA community resources.
• 1 year of experience working with clients with clinical needs (physical and/or behavioral health).
• Demonstrated proficiency with a personal computer, keyboard navigation, and MS Office Suite applications (i.e., MS Teams, Outlook, Word, Excel, and other Electronic Health Record Systems).
• Flexibility to work outside of core business hours Monday‑Friday, 8am‑5pm, to meet member needs.

• Experience in community/outpatient setting preferred.
• Preferred skills:
  Mental Health First Aid, Trauma Informed Care, HIPAA, C.L.A.S. Standards, Motivational Interviewing, and specialized training in medical terminology and practices for designated health conditions.
• Experience in serving the Medicaid…