Senior Quality Specialist

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This position will facilitate change through quality improvement activities that support the SIU mission using the elements of population science, population health, data driven informed decision making, and Lean Six Sigma. This position assists departments in organizing improvement teams and developing quality improvement plans based on available data, national benchmarks, and industry best practice. This position will assist departments with the application process of recognition & certification programs through interpretation of the elements, primarily the Patient Centered Medical Home and Patient Centered Specialty Practice Models.

• Works with the Director of Quality & Performance Improvement in implementing performance improvement activities within clinical departments and clinical support units to promote efficient, effective, and equitable patient care.
• Coordinating and assisting departments/divisions in the application process for recognition and certification programs (e.g. PCMH/PCSP) through interpretation and application of program elements.
• Works with the Director of Quality & Performance Improvement and Director of Risk & Safety in supporting effective department Patient Safety Evaluation System (PSES) meetings to assure confidentiality and security of information.
• Works with the managed care plans to identify care gaps and works with the clinical areas to ensure compliance with managed care goals and incentives.
• Assists with the Merritt-based Incentive Payment System (MIPS) reporting through data collection of required documentation.
• Works with the QI team on data collection, aggregation and analysis and develops action plans specific to governmental reporting program priorities.
• Assists the clinical departments in governmental reporting program readiness through improvement efforts related to dashboard metrics.
• Works with the Director of Quality and Performance Improvement and the Clinical Informatics team in developing the electronic Medical Record and related information technology in a manner which enhances the collection of clinical and operational data.
• Gathers and coordinates clinical and business expertise from clinic management and physician advisors/users, and works with clinical and operational managers to develop and implement new workflows supported by the EHR.
• Seeks and recommends automated solutions to make SIU physician practices more efficient and effective in assuring appropriate care is delivered.
• Facilitates broader, more complex quality improvement initiatives requiring advanced project management and change management skills.
• Works directly with clinical and operational leaders and staff to help define and achieve performance improvements.
• Develops and assists with training that results from identified learning needs based on QI outcomes.
• Assist in developing improvement plans to address patient safety issues identified through the incident reporting system.
• Assist with other duties as assigned.

• Provides specific, targeted education to clinicians and operations staff on performance improvement tools and techniques.
• Develop, implement, and be accountable for the education to faculty and staff regarding measures specific to reporting and certification programs.
• Develop, implement, and be accountable for the education to faculty and staff regarding reporting and other certification program improvement processes, strategies, and skills.

• Participates in assigned Quality, Performance, Compliance, Information Technology, Risk & Safety committees and initiatives of SIU and affiliated hospitals and provider organizations.
• Demonstrates, by actions, commitment to the mission and the behavioral standards of SIU School of Medicine. Provides excellent service to both internal and external customers through collaboration and partnership; compassion and respect; integrity and accountability; diversity and inclusion; as well as continuous learning and improvement.