Field Service Technician

B. Braun Medical, Inc.

Location:

Springfield, Illinois, United States

Functional Area:

Field Service

Working Model:
Onsite

Days of Work:
Wednesday, Tuesday, Friday, Thursday, Monday

Shift: 5X8

Relocation Available:
No

Requisition

Field Service Technicians are a vital resource for the medical industry that are responsible for cleaning, refurbishing, sharpening, and repairing precision surgical instruments. Field Service Technicians I work in collaboration with Field Service Technicians II and Senior technicians under moderate supervision.

• Repair surgical instruments with the guidance of Field Service Technicians II and Senior technicians.
• Build and maintain a positive relationship with the customer.
• Manage the customer to meet or exceed customer expectations.
• Partner with Sales team(s) to grow business in assigned territory.
• Accurate and timely repairs of precision surgical instruments.
• Manage all on‑site repairs, maintenance, and testing of assigned instruments and equipment.
• Diagnose errors or technical problems and determine proper solutions; therefore, must have strong problem‑solving skills.
• Produce timely daily work orders.
• Update customer reports as needed.
• Cooperate with sales and technical teams to share information across the organization.
• Comprehend customer requirements and make appropriate recommendations.
• Perform regular maintenance and cleaning of work area and company equipment.
• Must comply with applicable ISO and FDA regulations as stated in the Quality Manual.
• Must embody the Company's Vision, Mission, and Values.
• Other duties may be assigned.

• Language Skills:
  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of the organization.
• Mathematical Skills:
  Ability to add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability:
  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.

• Requires a high school diploma.
• Experience with machining or handling of delicate metal instruments is desirable.
• Requires clear communication to customers, colleagues, and management.
• Technical degree is desirable.
• Occasional overtime and changes in shift scheduling are required to suit customer needs.
• Computer knowledge is required.

• The employee must occasionally lift and/or move up to 50 pounds.
• Work may require sitting, talking, hearing, using hands, reaching with hands and arms, standing, walking, and moving objects up to 50 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

Salary range: $26.21 - $32.77 per hour.

B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement.

To gain access to our Healthcare Customers’ clinical settings, field sales, field service, and other customer-facing professionals are required to register with the vendor credentialing organization associated with the Healthcare Customers, complete the Healthcare Customers’ required process, and undergo clearances. All individuals in this position assigned to a Healthcare Customer with a COVID‑19, Influenza, Hepatitis B Virus, or other vaccination requirement must be fully vaccinated and/or immunized in accordance with the Healthcare Customers’ requirements.

B. Braun Medical North America Companies complies with the Americans with Disabilities Act (ADA) and applicable laws and will engage in the interactive process to assess possible reasonable accommodation options, if any, consistent with the ADA and applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

We are an equal opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected characteristic. Workplace discrimination is illegal.

Position

Job Title:

Field Service Technician I

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