Senior Public Service Administrator

Job Information

• Job Requisition
• Closing Date: 03/05/2026
• Agency:
  Department of Children and Family Services
• Class
  
  Title:
  
  SENIOR PUBLIC SERVICE ADMIN (40070)
• Skill Option:
  Health and Human Services
• Bilingual Option:
  None
• Salary:
  Anticipated starting salary $10,000 to $12,000 monthly
• Job Type: Salaried
• Category:
  Full Time
• County:
  Sangamon
• Number of Vacancies: 1
• Merit Comp Code:
  Term Appointment/ Agency

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental, and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually (10 days in year one of employment)
• - Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - a supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.

The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as Deputy State Central Register Call Center Administrator. Subject to management approval, this position will manage and direct operations for a specified shift for the Department's 24 hour/7 day per week Child Abuse and Neglect Hotline and will oversee assigned Call Center Team Supervisors.

Additionally, the position will develop strategies and monitor activities to ensure the consistent application of child protection policies and procedures involved in the reporting, evaluation, and retrieval of child abuse and neglect information. This position provides a great opportunity for someone with strong management capabilities who wants to help ensure that the most vulnerable among us are protected. DCFS provides a competitive salary plan, excellent benefits, and a pension program.

The ideal candidate for this position will have excellent organizational skills and strong leadership skills. We invite all qualified applicants to apply to join our innovative team to make a positive difference in the lives of children and families.

• Serve as Deputy State Central Register Administrator.
• Serve as full line supervisor.
• Possess significant authority to function in the capacity of the Deputy Director to determine and implement a specific course of action with regard to child protection issues.
• Develop and implement a proactive strategy (description truncated).