Customer Support Specialist

Our values are the foundation that support how we do business, service our clients, and treat each other.
WEAREATEAM. At Troxell, we know that without our team, we would not be the agency we are today. Each person that proudly wears our Troxell logo,
makes us unique
. We are proud to be part of a longstanding company that constantly gives back to the communities that support us.
Our job is to protect people
. We have created a workplace that
fosters individual strengths and empowers each other to communicate and collaborate openly. Join a team that strives to make a positive influence in someone's day.

How We Succeed Our Open Positions

Position:Customer Support Specialist

Location: Springfield, IL

Job :381

# of Openings:1

Join Our Growing Insurance Team!

Are you looking for a workplace where you can grow, make a difference, and be part of a team that truly supports each other? We’re a mid-size, fast-growing insurance brokerage, and we’re always looking for great people to join our customer support team!

About Us

We’ve been a trusted local insurance partner since 1887. We’re dedicated to protecting our clients and helping them feel confident about their future. Our culture is built on collaboration, service, and doing the right thing for our clients and our people. We’re growing, and that means opportunities for you to grow too!

What You’ll Do

We’re looking for a Customer Support Specialist who enjoys helping people, staying organized, and keeping things running smoothly. As a member of our Customer Support Team, you’ll play a vital role in servicing our clients and our internal team. Your responsibilities may include:

• Review insurance renewals, endorsements, cancellations, and audits for accuracy and completeness.
• Prepare coverage comparisons, rating analyses, and marketing materials for producers and clients.
• Assist with policy quotations and respond to application-related inquiries.
• Maintain communication with clients, carriers, producers, and regulatory agencies via phone, email, and mail.
• Generate and distribute insurance documents including binders, certificates, and .
• Support account management tasks such as billing issues, reinstatements, and finance agreements.
• Organize and maintain electronic and paper policy files; track pending items through a suspense system.
• Facilitate inspections and follow up on recommendations with producers and insureds.
• Ensure confidentiality and proper handling of sensitive client and policy information.
• Perform general administrative duties and special projects as assigned by management.

What We’re Looking For

• A positive attitude and genuine interest in helping people
• Strong attention to detail and organizational skills
• Great communication—written and verbal
• Comfort working with computers and learning new systems
• Prior office or customer service experience preferred
• Professional and passionate about customer service
• Proactive problem solver with a flexible mindset
• Insurance experience or a Property & Casualty license is a plus (or willingness to obtain one)
• H.S. Diploma or GED is required

Why You’ll Love Working Here

• Supportive, team-oriented environment
• Growth opportunities as we continue to expand
• Flexible, hybrid schedule options
• Full-time hours (8:00 am – 4:30 pm, Monday–Friday)
• Competitive pay and benefits

If you’re looking for a company that values teamwork, trust, and innovation, we’d love to meet you. Even if we don’t have an opening right now, we’re always interested in meeting talented people who want to grow with us.

Apply today and let’s start the conversation!

TROXELLis an Equal Opportunity Employer and offers a competitive salary with a comprehensive benefit package including Medical, Dental, Vision, Flexible Spending, Employer Paid Life Insurance, Short Term and Long Term Disability, 401(k) with Employer match, Paid Time Off, and Continuing Education.

Health Insurance options with options such as Flexible Spending, Healthcare Reimbursement Accounts, and much more!

Dental, Vision, Disability, and Life Insurance

401(k) Employer Contributions

Hybrid Workplace

Employee Assistance Program

Professional Development Opportunities including a Tuition Reimbursement Program

Paid Time Off and Generous Paid Holiday Schedule

Career and Growth Opportunities within Troxell

New Business Referral Bonus for all Team Members

Pays 100% for Insurance Licensing and Continuing Education

Community Involvement Opportunities

Fun-filled Company Events and Outings

Troxell embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. All employment at Troxell is decided on the basis of qualifications, merit, and business need. #J-18808-Ljbffr