Lead Analyst, Business Operations

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe.

PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit

• Leads and supports multiple projects, designing processes, creating operational tools and providing data analytics products for internal and client audiences.

• Develops recommendations to solve problems and issues related to business operations and communicates with other departments as necessary; determines and implements best practices both internal and external.

• Conducts quantitative and qualitative analysis for MTSS analytics using Business Objects or other similar tools.

• Ability to work with clients and supporting data integration efforts with the goal of automation.

• Presents findings to team members and clients regarding system reporting and functionality.

• Assists with supervision, training and development of junior staff and directly oversees the work of less experienced Operations Analysts.

• Performs special projects independently upon request or in support of independent initiatives.

• Provides Tier 3 support via Zendesk helpdesk.

• Expertise or ability to independently learn a variety of EDPlan concepts, practices, and procedures.

• Relies on extensive experience and judgment to plan and accomplish goals.

• Creative problem‑solving ability and results‑orientation.

• Commitment to exceptional client service and ability to lead confidently.

• Dedication to accomplishing goals and challenges presented by clients and management.

• Ability to interact with various levels of management and clients.

• Flexible, self‑starter possessing intellectual curiosity.

• Ability to move multiple projects forward within a specific timeline and budget while working at a detailed level.

• Strong analytical and data analysis skills.

• Attention to detail and ability to work with large data sets while ensuring accurate results.

• Able to follow, critically evaluate, and improve upon current processes.

• Ability to recognize issues and identify solutions.

• Excellent oral presentation and written communication skills.

• Solid organizational and time management skills.

• Demonstrated expertise in all MS Office products and Tableau or other visual analytics software.

• Bachelor’s degree preferred or additional relevant years’ experience required.

• 7+ years related experience;
  Related experience in the areas of education, MTSS information technology, or business operations.

• None

Remote Work

This position is travel with travel/onsite requirements. To be successful in a remote role at PCG, you must:

• be available during your set working hours.

• have a safe, private, and distraction‑free environment in which to complete your work, and

• be able to give your full attention to the completion of your PCG job duties.

Some travel to the office or elsewhere may be required for team meetings, client meetings, etc.

We are accepting applications on an ongoing basis until filled.

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

Range: $95,000-$115,000

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel…