Senior Public Service Administrator

Job Title and Agency

Agency:
Department of Children and Family Services
Class

Title:

SENIOR PUBLIC SERVICE ADMIN (40070)
Job Type: Salaried, Full Time
County:
Sangamon

Number of Vacancies : 1
Merit Comp Code:
Term Appointment/Agency

The Illinois Department of Children and Family Services is seeking an organized, professional, and results‑oriented individual to serve as Deputy State Central Register Call Center Administrator
. This position will manage and direct operations for a specified shift for the Department’s 24‑hour/7‑day per week Child Abuse and Neglect Hotline and will oversee assigned Call Center Team Supervisors. The candidate will develop strategies and monitor activities to ensure consistent application of child protection policies and procedures involved in the reporting, evaluation, and retrieval of child abuse and neglect information.

• Serves as Deputy State Central Register Administrator.
• Serves as full line supervisor.
• Possesses significant authority to function in the capacity of the Deputy Director to determine and implement a specific course of action with regard to child protection issues.
• Develops and implements a program of staff development and training for subordinate staff.
• Provides extensive input and makes recommendations regarding annual budget plans for SCR as a whole.
• Performs other duties as required or assigned which are reasonably within scope of the duties enumerated above.

• Requires an MSW or master’s degree in a related human services field (child, family, and community services, criminal justice, criminal justice administration, early childhood development, early childhood education, elementary education, guidance and counseling, home economics‑child and family services, human service administration, human services marriage and family therapy, law enforcement, master of divinity, mental health counseling, pastoral care, pastoral counseling, psychiatry, psychiatric nursing, psychology, public administration, rehabilitation counseling, secondary education, social science, social services, sociology, and special education).
• Requires four years of progressively responsible administrative experience in a child welfare/child protection field.

• 3 years of experience supervising professional staff.
• 2 years of managerial experience in a professional setting within a public or business organization.
• 3 years of professional experience in a call floor environment.
• Professional experience working in a 24‑hour/7‑day per week operation.
• Professional experience in staff development and training.
• Professional experience in the development of strategies for effective program operation.
• Professional experience in multi‑tasking with multiple system applications.

• Requires the ability to pass a background check.
• Requires ability to travel in the performance of duties; requires appropriate, valid driver’s license.
• Position meets the requirements in section 4A‑101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest.

The education requirement is repeated above: an MSW or master’s degree in a related human services field.

Work Hours:

Monday–Friday, 8:30 am–5:00 pm
Headquarter

Location:

2200 Churchill Rd, Springfield, Illinois, 62702
Work County:
Sangamon
Agency Contact: mike.bolt

DCFS provides a robust benefit package:
Pension Program, Comprehensive Group Insurance, Paid Personal Business Days, Paid Sick Days, Paid Vacation, Paid Holidays, Flexible Work Schedules, Paid Parental Leave, Deferred Compensation program, Pre‑Tax Programs (MCAP, DCAP), Federal Public Service Loan Forgiveness eligibility, GI Bill training benefits, 5% Salary Differential for Bilingual Positions, and Commuter Savings Program (Chicago only).

Applicants are strongly encouraged to submit a detailed resume or CV. This position will close on 05 March 2026.