Taxpayer Account Processing Agent ; Revenue TAX Specialist

Overview

Job Requisition : 52547
Closing Date: 01/20/2026; 11:59pm
Agency: Department of Revenue
Class

Title:

REVENUE TAX SPECIALIST I - 38571
Skill Option: None
Bilingual Option: None
Salary: $4,586-$6,228/monthly
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 2
Bargaining Unit Code: RC062 Technical Employees, AFSCME
Merit Comp Code:

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the  website. State of Illinois employees should click the link near the top left to apply through the Success Factors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring two Taxpayer Account Processing Agent Is (Revenue Tax Specialist Is) for our Electronic Commerce Division located in Springfield IL. This position is responsible for improving the efficiency and processing of electronically received returns, deposits, and payments for the Illinois Department of Revenue.

If you have strong mathematical skills and the ability to follow instructions and can maintain satisfactory working relationships with coworkers and members of the public, then we want you! Don’t let this opportunity pass you by. Apply now before time runs out!

The benefits of working at the Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

• Under general supervision within the Returns & Deposit Operations Bureau (RDOB), reviews, analyzes, evaluates and/or adjusts routine and involved original and amended tax returns, schedules and supporting documentation, small and large claim or refund requests, computer generated notices, correspondence, manual and automated account records, priority accounts, legislative referrals, disputed billings and other documents of increasing difficulty for compliance with tax laws, rules and regulations, mathematical, technical and procedural accuracy.
• Determines progressively difficult research methods necessary for resolution of discrepancies or deficiencies in order to adjust taxpayer accounts.
• Computes tax, penalty and interest due or payable.
• Initiates and responds to written and/or oral communication from taxpayers and their representative in order to facilitate account processing regarding account status, laws administered by the Illinois Department of Revenue (IDOR), additional documentation or forms needed to resolve discrepancies, balances owed, errors, and necessary corrective action for rejected Automated Clearing House payment or Federal wires.
• Serves as a member of special project or test teams assigned to perform specific development-level studies during the design, development, testing, and implementation of new procedures and/or automated…