Center Operations Manager

Want to expand your career‑development potential, your ability to help donors and patients, and your access to professional opportunities? We’re growing fast. Our strong growth is creating great learning and career development opportunities throughout our company, especially our donation centers. Because you’re someone who loves to learn, enjoys people, and has a real heart to help, we encourage you to join us as a Center Operations Manager 1.

We’re growing fast. Our strong growth is creating great learning and career development opportunities throughout our company, especially our donation centers. Because you’re someone who loves to learn, enjoys people, and has a real heart to help, we encourage you to join us as a Center Operations Manager 1.

• Maintain a thorough understanding of and ensure total operation is compliant with state and federal regulations (e.g., FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP) to maintain the highest production standards and ensure facility compliance.
• Assist in hosting internal and external inspections conducted by regulatory agencies and customers.
• Collaborate in quality improvement initiatives to enhance operational efficiency and product quality.
• Identify opportunities for process optimization and contribute to the development of best practices.
• Collaborate with relevant departments to implement corrective and preventive actions (CAPA) to address identified issues.
• Promote Safety, Health, and Environment Policies & Procedures. Ensure safety training and safety practices are implemented and followed within the center. Be responsible for mitigating and resolving safety concerns.
• Oversee the performance of preventive maintenance of donor center equipment to ensure equipment is well‑maintained and in good working order.
• Ensure the facility is always well‑maintained, clean, and neat.
• Be responsible for the integrity of product and sample storage equipment, including mitigation of equipment failure and maintenance.
• Prepare product shipments and ensure compliance with Standard Operating Procedures.
• Assist with achieving targeted production in quantity and quality.
• Assist with optimizing operational cost to meet and exceed targeted objectives including inventory management.
• Provide feedback for comprehensive employee performance evaluations, performance improvement plans, individual development plans and corrective actions as applicable.
• Collaborate on employment decisions to include hiring, promotions, demotions, and terminations that strategically align with both employee and business needs.
• Nurture a robust and positive culture within the donor center, exemplifying core values.
• Ensure adherence to all HR policies and procedures including workers compensation, talent acquisition, compensation, benefits, leave of absence, ADA/accommodations, employee relations.
• Assist in employee relations investigations.
• Exercise the role of a Designated Trainer with a focus on conducting thorough on‑the‑job and certification training for both new and existing employees, diligently ensuring alignment with regulatory requirements and standards. Assess learners’ progress and adapt training methods to meet their learning needs.
• Regularly conduct thorough area walkthroughs, demonstrating a consistent and visible presence in production zones.
• Facilitate optimal productivity in production areas by providing necessary assistance as required.
• Cultivate a positive and respectful rapport with donors, fostering retention, referrals, and growth.
• Keep immediate supervisor informed of any irregularities within the center.
• Mitigate and report all unsafe situations and conditions.
• Assist with schedule and payroll records to optimize the efficient allocation of employee hours.
• Assist with the coordination of staff and leadership meetings to enhance efficiency and productivity.
• Drive operational performance to Key Performance Indicators (KPIs) while proactively addressing operational deficiencies.
• Collaborate and support marketing and advertising initiatives, collaborating with relevant corporate departments to pinpoint and implement essential enhancements.

• Train…