Dispatch Manager

Springdale, Arkansas is a thriving and welcoming community at the heart of the rapidly growing Northwest Arkansas region. The city offers strong economic opportunities and an affordable cost of living, making it an attractive place for both families and professionals. Known for its diverse population and vibrant local culture, Springdale continues to grow while still maintaining the warm, community-focused atmosphere that defines the area.

The region offers an excellent balance of work and lifestyle. With access to beautiful outdoor spaces, including trails, lakes, and parks, residents enjoy year-round recreation and a healthy, active environment. Springdale’s revitalized downtown adds to its appeal, offering a mix of restaurants, shops, cultural venues, and community events that bring people together and contribute to the city’s energetic feel.

Economically, Springdale is home to a wide range of industries, including manufacturing, logistics, retail, and food production—creating a stable job market and a strong foundation for career growth. Overall, the area provides a blend of opportunity, affordability, and quality of life that makes it a standout place to live and work.

Exempt:
Yes

Safety/Security Sensitive:
Yes

Department:
Police Department

Reports To:

Captain/Administration

Date Prepared:
January 14, 2014

Date Revised:
June 1, 2025

Under general direction, oversees and manages the operations of the communications center, ensuring high standards of work quality and strict adherence to policies and procedures. Additionally, performs specialized duties assigned by the Chief of Police and the Chief of Fire Department.

• Provide good customer service to both internal and external customers; maintain positive and effective working relationships with other City employees and have regular and reliable attendance that is non-disruptive.
• Serve as the Public Safety Answering Point (PSAP) Manager, act as the single 9-1-1 point of contact and carry all associated responsibilities. Provide all necessary training, information, supplies, etc., to ensure all 9-1-1 calls are handled in accordance to policies related to the 9-1-1 system. Prepare annual certification documents required to receive funding from the Arkansas 911 Board.
• Serve as a liaison between assigned departments, other agencies and the general public. Coordinate with police, fire, and other City departments to make sure calls for service are handled in accordance with their policies and procedures. Coordinate with City IT on hardware and software upgrades to reduce impact on services during these changes.
• Responsible for the City's two-site simulcast radio system, which includes renewing all licenses through the FCC, arranging for radio programming on the new system, and tracking all system user agreements with other agencies. Oversee two separate tower sites which include the maintenance and upkeep of the buildings and grounds and the fire suppression systems for both sites. Work to maintain Motorola's R56 standards.
  
  Responsible for making sure all equipment in the dispatch center is operational and functioning properly for the radio system.
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Oversee the Springdale Communications Center training program to ensure training materials are current and in compliance with the APCO minimum standards training program. Review training records to ensure all dispatchers meet training requirements. Oversee the accreditation of APCO Project 33 accreditation.
• Compile statistical reports using the Records Management System.
• Prepare and manage the Springdale Communications Center budget for training.
• Oversee the quality assurance program for the Springdale Communications Center, police, fire and EMS. Oversee processes involving accreditation and reaccreditation with the International Academy of Emergency Dispatch.
• Assist the project manager on assigned special projects for the police and fire department to write formal bids, requests for proposals, negotiate contracts, and manage large scope projects that impact multiple departments across the city, such as radio system…