Patient Account Representative

Patient Account Representative (Healthcare)

Your work can change lives. Join our oncology team as a Patient Account Representative and be part of a compasisonate, high-impact patient experience.

Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community. Dr. Malcolm Hayward, Dr. Dan Bradford, and Dr. Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 750 diverse team members.

As Northwest Arkansas continues to grow, so must the services and providers available in the region. Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care. What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients like family.

The Patient Account Representative is responsible for analyzing and investigating patient accounts to facilitate payment and resolution.

• Review patient accounts to determine solutions for resolving outstanding balances
• Answer all patient phone calls professionally to help resolve any claim and/or billing questions
• Able to organize and prioritize tasks to complete all work assigned in a timely manner
• Routinely monitors all high balance accounts to ensure follow up activity
• Informs departmental leadership of any insurance/patient related issues of importance
• Maintains patient and clinic confidentiality and adheres to clinical standards, policies, & procedures.
• Performs all related duties as required by Insurance Representative Supervisor, Revenue Cycle Manager and Director of the Business Office.