Customer Service Representative​/Springdale

Overview

Rogers Group, Inc., headquartered in Nashville, is a privately held aggregate and asphalt highway construction company operating and meeting customer needs in 12 states with over 3,500 employees. RGI, established in 1908, has the distinction of being recognized as the largest privately held aggregate producer in the United States. We have 86 quarries and 56 asphalt plants across Tennessee, Mississippi, Georgia, Alabama, South Carolina, North Carolina, Kentucky, Arkansas, Texas, Indiana, Illinois, and Ohio.

Rogers Group is currently seeking candidates for our CUSTOMER SERVICE REPRESENTATIVE position at our quarry in Springdale
, Arkansas
. The successful candidate will be a motivated, safety conscious individual with good multi-tasking skills to handle administrative duties. Must be able to perform processes in accordance with established procedures, requiring some judgement in the selection and interpretation of data. This candidate will be able to operate our proprietary Truck Scale system, take customer orders, and dispatch trucks as backup for other on-site staff.

• Full Time/ Permanent
• Must be willing to work overtime
• Mon-Fri, typical hours are 45-50 per week 6a-3p or 7a-4p
• Occasional Saturday required

• Provide friendly, professional, and thorough customer service
• Take and input customer orders
• Dispatch trucks for delivery of materials
• Assist sales staff with customer service responsibilities
• Promote team atmosphere at location and across the division
• May be called upon at the discretion of Managers to perform other duties

• High school diploma required
• Previous experience CSR/dispatch a plus
• Proficiency with Microsoft Office applications
• Excellent customer service skills
• Detail oriented with a high degree of accuracy with the ability to multi-task
• Ability to work with minimal supervision
• Excellent communication skills both oral and written
• Must be able to pass a pre-employment drug screen
• Must provide valid I9 documentation of worker eligibility

Rogers Group provides extensive benefits, strong compensation, and a safe, drug-free working environment. As a Rogers Group employee, you will have access to our competitive company perks, including:

• Medical, Dental, Vision Insurance plus Health Savings Account with annual company contribution.
• Company provided Group Life and Accidental Death & Dismemberment insurance.
• Retirement 401(k) with company contribution and match at one year of service.
• Company provided Short- and Long-Term Disability.
• Paid Holiday’s including Christmas shutdown between Christmas and New Years Day.
• Paid vacation available after 180-day probationary period and accrued based on years of service.
• Annual performance-based merit increases.
• Career growth/advancement opportunities.

An Equal Opportunity Employer seeking candidates without regard to age, race, national origin, gender, disability, veteran status, gender identity, sexual orientation, or any other protected status.

All applications are accepted online at

Rogers Group, Inc., headquartered in Nashville, is a privately held aggregates and asphalt highway construction company operating in 12 states with over 3,500 employees. RGI, established in 1908, has the distinction of being recognized as the largest privately held aggregate producer in the United States.