Bilingual Customer Service Representative - Springdale

Bilingual Customer Service Representative - Springdale

Arisa Health is seeking candidates to fill a Bilingual Customer Service Representative position in Springdale. Candidates must be able to fluently communicate in both English and Spanish.

Arisa Health, Arkansas' largest and most comprehensive nonprofit behavioral health provider, delivers outpatient, crisis, emergency, substance abuse, intensive children and adult, medical, and residential services across 41 counties. The Customer Service Representative ensures the efficient and effective implementation of Arisa Health’s intake for all new and returning clients, providing an interactive, welcoming response to inquiries and engaging clients in a supportive, non‑judgmental manner.

• Accurate and complete data collection to prepare and maintain client records.
• Maintain fee agreements, update eligibility, and ensure that needed pre‑certifications and authorizations are in place.
• Reconcile reports within the Electronic Medical Record and collaborate with therapists and staff on weekly report and billing issues.
• Timely answer all phone calls and inquiries from clients or staff.
• Provide interpreting services for Arisa associates working with Spanish‑speaking clients and their families.

• High school diploma or equivalent.
• One year of experience in a related field is preferred.
• Fluency in both English and Spanish.
• Strong interpersonal and organizational skills.

• A mission‑driven company dedicated to transforming communities one life at a time.
• A comprehensive benefits package including Medical/Dental/Vision, 401(k)/Roth plan with matching, and Health Care Savings Accounts.
• Ongoing training throughout employment.
• Paid Time Off and holidays.
• Company‑sponsored Whole Health programs.

Entry level

Full‑time

Other

Mental Health Care

Arisa Health is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, or status as a qualified individual with a disability.