Project Manager, Pricing

Pricing Customer Experience Leadership & Analysis

• Lead the design, execution, and continuous improvement of pricing strategies across Customer Experience teams such as Freight Bill Entry, Account Establishment & Maintenance, Rating, Account Resolution and Pricing Audit functions.
• Prepare, compile, analyze, and evaluate data from multiple Pricing systems to support decision‑making, long‑range business planning, and pricing processes.
• Conduct advanced analysis of industry best practices, customer behavior and pricing process effectiveness.

• Oversee complex, cross‑functional pricing projects from inception through implementation, including process development, pricing workflow modernization and system transitions.
• Track project milestones, maintain performance metrics, and provide high‑level reporting and insights to leadership teams.
• Lead or participate in special projects driven by evolving company needs or business conditions.

• Serve as a primary resource and mentor to less‑experienced team members, providing clear direction, structured coaching, and professional development guidance.
• Foster collaboration across functions to support successful execution of strategic and tactical initiatives.
• Represent the Customer Experience function independently in cross‑departmental discussions, task forces, and executive reviews.

• Drive pricing workflow improvements, and process optimization across the pricing lifecycle.
• Assist in transitioning legacy pricing systems, supporting modernization and integration initiatives related to pricing tools, account establishment, and TMS platforms.

• Ensure all pricing processes and reporting activities comply with applicable laws, regulations, and company policies.
• Perform additional duties as required based on business needs.

• Bachelor's degree in Business, Finance, Accounting, Analytics, Supply Chain, or equivalent experience preferred.
• 5+ years of pricing, revenue management, or freight operations experience, including 2+ years in a leadership or project management role preferred.
• Advanced analytical and critical‑thinking skills with strong proficiency in Excel and PowerPoint.
• Excellent communication and presentation skills with the ability to collaborate effectively across all management levels.
• Strong project‑management capability, able to manage multiple initiatives and meet deadlines independently.