Logistics Customer Service Rep

JOB SUMMARY: The Administrative Assistant will be responsible for first impressions with customers, internal and external, and all administration functions of front desk/office support to meet needs and demands of company. The individual must demonstrate a willingness to provide an excellent experience, seizing opportunities to create raving fans with every interaction.

JOB DUTIES AND ESSENTIAL FUNCTIONS:

• Responsible for operating a multi-line phone system, answering all calls to ensure customers speak to a live person and are pleasantly greeted and transferred to correct person in a timely and accurate manner.
• Maintains a professional, customer-focused first impression for all customers entering into division.
• Responsible for accurate and efficient keying of customer related transactions.
• Responsible for timely and accurate administration functions supporting needs of company and customers, including but not limited to: invoicing, unbilled route reports, processing RMA credits, daily sales, purchase requisition vouchers, receive and transfer coil inventory support, creating and documenting deposits; ingoing and outgoing mail / Fed Ex / UPS; storage and file maintenance of Bills of Lading; scanning and file maintenance
• Supports the needs of the company and customers through processing invoices, unbilled route reports, RMA credits, daily sales, and purchase requisition vouchers.
• Assists with receiving and transferring coil inventory.
• Manages ingoing and outgoing mail and shipments.
• Manages storage and file maintenance.
• Knows, understands and applies the company's cash handling policy and CPU (customer pick-up) practices and procedures.
• Generates accurate and timely department reports weekly or monthly, as needed.
• Responsible for open and close of front office area for the day.
• Support payroll functions, as needed.
• Assists in organizing and executing company events.
• Other duties and special projects as assigned.

MINIMUM QUALIFICATIONS:

• Ability to handle multi-line phone system
• Ability to work within a team
• Ability to meet deadlines and work in a fast-paced environment with interruptions and prioritize duties
• Three or more years office/administration experience preferred
• High school diploma or equivalent
• Consistently exhibits and displays the company's values of "Own It. Can Do. Act in Love."
  • Own It - Commitment to customer, the company, and each other
  • Can Do - Pursuing continuous improvement
  • Act in Love - Treating others with humility, respectfulness, kindness, honesty, patience, and self-control

Equal Opportunity Employer
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