Support Specialist

Overview

Candidate will provide end user support for local and remote users. Install, support, and maintain local and remote computers. Ability to work as part of a cross‑functional team while handling multiple tasks concurrently. Support and maintain corporate application systems for email and intranet. Willingness to take on new projects and responsibilities. Contributes to a positive team/work environment while continually seeking ways to enhance contributions to the team.

Essential Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Provide remote and in‑person technical support, incident, and problem management to end users on technology issues regarding computer operations, software support, setups, and error messages
• Troubleshoot and support software applications and business processes
• Troubleshoot and repair new or existing hardware.
• Analyzes and tests new hardware / software configurations
• Provide technical support for local and remote laptop users including rebuild, reimage, remote support, and VPN support
• Assist the technical lead with projects from implementation through testing and production
• Must be able to effectively communicate with users at all skill levels and document unique issues and solutions in a support knowledgebase or procedure/policy documents
• Accurately update applications, websites, and content management systems
• Accurately update and maintain electronic records with current data.
• On call, and evening or weekend hours will be required as needed for support and maintenance issues. Domestic travel could be required.
• Some local travel will be required.
• Perform other duties and special projects as assigned

• Technical support
• Help desk support
• Hardware
• Troubleshooting
• Office 365
• Windows
• Active directory
• Phone support
• Application support
• vpn
• Customer service

• Technical support
• Help desk support
• Hardware
• Troubleshooting
• Office 365
• Windows
• Active directory
• Phone support

• Must be customer‑service and results oriented, an experienced problem solver who seeks assistance, when necessary, a self‑starter with excellent oral and effective written communication skills, able to handle multiple tasks simultaneously and an experienced decision maker
• Minimum 2‑4 years of experience with computer systems support, helpdesk support, computer deployment and imaging.
• Working knowledge of Microsoft Office and Windows Operating Systems. Experience with Linux and Macintosh operating systems is a plus
• Experience with Office
  365 end user/client support
• Working knowledge of computer networks and Wi‑Fi
• Ability to work as single resource at client locations
• Experience supporting multiple clients or tasks simultaneously
• Experience installing software, patches and updates on desktops and laptops
• Phone and people skills which promote end‑user satisfaction

Intermediate Level

This is a Contract to Hire position based out of Springboro, OH.

The pay range for this position is $20.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Springboro, OH.

This position is anticipated to close on Feb 27, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the…