Retail Sales Consultant

Overview

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day.

If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Hourly Pay: $15.80/hour with uncapped commission. Total Target Compensation: $23.49/hour. Includes Day One Benefits, Courtesy TV & Internet.

Who we are:

Comcast NBCUniversal has been named a Great Place to Work, a Top Company in the U.S. by Linked In, and a top 20 company on Diversity Inc’s Top 50 List.

At Comcast, we are innovators and leaders—inventing technology, crafting entertainment experiences for millions every day, and taking care of our customers. We are the largest network in America and value our diverse talents. We strive to improve efficiency, drive strong results, and deliver a great experience for employees and customers alike.

• Passionately represent products and services by sharing and demonstrating product and sales know-how with customers. Provide product demonstrations to educate customers on full product capabilities to maximize their experience.
• Take a customer-first approach with all interactions. Listen and evaluate customer needs and provide appropriate solutions.
• Achieve sales and customer experience goals and objectives.
• Provide comprehensive customer onboarding and ensure customers understand how to use and manage all company products/services and gain their consent.
• Perform operational and administrative tasks.
• Partner with customer care to resolve customer issues as appropriate.
• Demonstrate sales excellence with integrity and a warm, friendly demeanor toward customers and teammates.
• Comply with all company and retail operational policies and procedures.
• Complete required training and actively engage in team huddles and learning.
• Know and understand the sales compensation plan and its key elements.
• Be able to work a flexible schedule that includes evenings, weekends, holidays, variable shifts, and overtime as needed. May be asked to work in alternate stores. Maintain regular, consistent, and punctual attendance.
• Be able to carry and lift up to 25 pounds, stand, and move about the store.
• Other duties as assigned.

• Understand Operating Principles and use them as guidelines for how you do your job.
• Own the customer experience and put customers first, offering seamless digital options at every touchpoint.
• Be enthusiastic about learning and advocating Comcast’s technology, products, and services, especially digital tools and experiences.
• Win as a team by collaborating and embracing new ideas.
• Be an active part of the Net Promoter System by seeking feedback and helping improve the customer experience.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what’s right for customers, investors, communities, and colleagues.

• This information indicates the general nature and level of work performed in this role and is not a comprehensive inventory of all duties, responsibilities, and qualifications.

Communication, Critical Thinking, Problem Solving, Customer-Focused, Persuasion, Professional Integrity, Resilience, Self Motivation, Teamwork, Technical Knowledge, Workplace Organization

Base Pay: $15.80/hour. Total Target Compensation: $23.49/hour (Base Pay plus Targeted Commission). Most sales positions are eligible for a Commission; most non-sales positions are eligible for a Bonus. Comcast provides benefits to eligible employees. For details, please refer to the compensation and benefits summary on our careers site.

The application window is 30 days from the posting date, unless the number of applicants requires it to close sooner or later.

High School Diploma / GED

(if applicable)

2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.