Principal PC Health and Diagnostics Architect

Principal PC Health and Diagnostics Architect

We are looking for a Principal PC Health & Diagnostics Architect to lead the architecture of next‑generation diagnostics for HP Notebooks, Desktops, and Workstations. In this role, you will design intelligent diagnostic systems that operate across firmware, OS, and telemetry
, enabling PCs to accurately identify hardware, environmental, and peripheral related issues and proactively communicate health status to users and IT administrators.

This role is ideal for a senior architect with deep PC systems knowledge who wants to solve complex, real‑world problems at scale and significantly reduce support cost, misdiagnosis, and customer escalations.

• Define the architecture for intelligent, in‑situ diagnostics spanning firmware, OS, and system telemetry.
• Design mechanisms to accurately distinguish between hardware failure, software issues, environmental factors, and third‑party peripheral interference.
• Partner with firmware, BIOS, and OS teams to expose critical system telemetry while respecting privacy and compliance requirements.
• Collaborate with data science teams to enable AI‑assisted analysis of large telemetry datasets.
• Architect detection logic for misbehaving peripherals (e.g., docks, USB devices, displays).
• Enable systems to proactively surface compatibility or out‑of‑spec issues to users and IT admins.
• Design health notification mechanisms using enterprise standards (e.g., telemetry pipelines, SNMP, WMI).
• Enable IT administrators to triage and manage fleet health without user intervention.
• Establish validation strategies to ensure high diagnostic accuracy and minimal false positives.
• Influence roadmaps across R&D, Quality, and Customer Support from NPI through end‑of‑life.

• Bachelor’s or master’s degree in computer engineering, Electrical Engineering, or a related STEM field.
• 10+ years of experience in PC systems architecture, firmware, or advanced diagnostics
• Direct experience in the PC industry (Workstations/Notebooks) or complex systems like Aerospace or Automotive where "In-Situation" diagnostics are critical.

• Experience with telemetry pipelines, SNMP, WMI, or enterprise systems management
• Exposure to predictive health monitoring or sensor‑driven diagnostics
• Background in large‑scale PC fleets, workstations, automotive, aerospace, or similar complex systems

• Architects who enjoy solving ambiguous, system‑level problems with real customer impact
• Engineers who can think across hardware, firmware, OS, and data
• Leaders who can translate complex system behavior into clear actions for both users and IT administrators
• Technologists motivated by preventing issues, not just detecting them

The pay range for this role is $130,700 to $205,200 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays

  The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

  Job Details

  Job - Engineering

  Schedule - Full time

  Shift - No shift premium (United States of America)

  Travel -

  Relocation -

  Equal Opportunity Employer (EEO)

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