Senior User Experience Researcher

Title:

Senior User Experience Researcher

Location:

Spring TX (Onsite Role)

Duration: 12 + Months (With possibility for extension)

• o
  1):
  
  Deep Expertise in Mixed-Methods Research
• o
  2):
  
  Strategic Insight and Influence
• o
  3):
  
  Leadership, Collaboration and Mentorship
• The Lead UX Researcher will partner with UX design, strategy and product teams on a variety of projects that address key moments in the customer journey. Through supporting methodologies such as interviews, surveys, mixed-method studies, usability, and piloting new qualitative techniques, the lead UX Researcher will partner with UX Designers to collect, synthesize, and report on new customer learnings.
• The Lead UX Researcher will work to figure out the ‘why’ behind customer behavior to better inform product initiatives. They advocate for the user through rigorous analysis to interpret that voice for better product decisions.

• Lead UX research and testing
• Create research and testing scripts
• Support the creation of research and testing analysis and reports
• Synthesize customer feedback in the form of user observations
• Archive test findings and video recordings
• Find opportunities for generative research and execute self-driven research plans
• Be an active participant in the creation and influence of product roadmaps by being able to connect customer pain points and opportunities to known business objectives
• Contribute to the evolution of UX strategy and research within UX team and with our interdisciplinary partners
• Create research presentations and papers for wider organization distribution

• Extensive experience interviewing users in a one-on-one context
• Familiarity with remote testing tools
• Has experience synthesizing business objectives with customer needs to make forward looking recommendations for product improvements
• Detail-oriented with strong organizational skills
• Able to adapt to shifting priorities, demands and timelines
• Exceptional communication and interpersonal skills
• High degree of initiative, personal responsibility, and ownership
• Ability to thrive in fast-paced environment. Does not easily get frustrated

• B.S./B.A. in a program with relation to Usability, Human-Computer Interaction, Human Factors or similar. Masters is preferred