Technical Writer

The Technical Writer is responsible for developing and maintaining product-related documentation such as but not limited to:
User Guides, Release Notes, Quick Reference Cards, and Online Help. Other deliverables may include developing online content for tooltips, in-app guided walkthroughs or other user engagement content as needed.

The ideal candidate possesses a strong attention to detail and is comfortable working closely with Product Management, Engineering, Customer Success/Support and Sales teams to understand customer needs and gain a deep knowledge of the products supported. This person must be highly professional, organized, and able to work on multiple projects at once under tight deadlines in a fast-moving Agile software development environment.

• Develop high-quality technical and end-user documentation focused on driving customer success and enablement, as well as increase overall product adoption
• Work in fast-paced agile environment with both onshore and offshore teams, various schedules, and frequent release cycles
• Translate complex product information into clear, concise, and easy-to-understand content for both technical and non-technical users
• Capture and incorporate screen shots and graphics into documentation for enhanced usability
• Partner closely with engineering and product management teams to gain a deep understanding of products supported; including learning about target audiences to ensure the best user experience is delivered
• Act as the first user to test new features and functionality; ability to analyze, understand and advocate for the needs and expectations of target audiences
• Own the document review process to gather feedback and incorporate changes as needed

• Bachelor’s degree in communications or a relevant field
• At least 5 years of experience in developing both technical and end-user documentation, with a minimum of 3 years of strong instructional design experience.

• Self-starter, comfortable asking questions, as well as, working independently or with a team
• Solid working knowledge of content development practices
• Understanding of software concepts and the SDLC (software development lifecycle)
• A team player, and self-motivated quick learner, ready to explore new technologies and solutions
• Proficient at working with the following tools:
  • Microsoft Office 365:
    Word, Excel, PowerPoint, Teams, etc.
  • Online Help Authoring:
    Adobe Robo Help, Madcap Flare, or other
  • Screenshot and Video Capture:
    Tech Smith Snag It, Adobe Photoshop, or other
• Preferred experience working with the following tools:
  • Agile Software Development Tools: ADO (Azure Dev Ops), JIRA, or other
  • eLearning Development:
    Adobe Captivate, Tech Smith Camtasia, Articulate Storyline or other
  • In-App Content Development:
    Gainsight PX, Walk Me, or other user engagement tool

Reports to Sr. Product Owner or Above