Repairs Technician

EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyper-scalers and leaders in the manufacturing, development and research sector.

Since our beginnings in 1985, diversity has been one of EXFO's core values, fostering an inclusive corporate culture. We welcome people with a wide range of skills and experience into a culture that values innovative ideas, teamwork, and a customer- and market-focused approach.

Under the supervision of the Group Manager, the Repair Technician's main role is to analyze, repair and calibrate units that have been returned for repair. In some cases, the Repair Technician will also provide estimates and offer alternatives or make suggestions to customers via our Customer Service or Technical Support personnel.

The Repair Technician will also be responsible for documenting the repairs he/she has made, as well as ensuring that applicable repair procedures are followed, that units are returned within the appropriate timeframe, and that customers are satisfied with the repair/calibration service.

• Knowledge of optical and electronic components
• Excellent understanding of analogue and digital electronic circuitry and technologies
• Capability to quickly and efficiently diagnose the cause of faults in electronic and electro-optical equipment
• Knowledge of SAP, Excel, Word and Windows will be considered assets
• Customer-, action-, and results-oriented
• Good analytical skills
• Thoroughness
• Highly responsible
• Good communication skills (oral and written)
• Self-sufficient
• Ability to work with others

• Appropriate training in electronics and/or optics or equivalent experience
• At least one year's experience in a similar position
• Language requirements:
  English (written and spoken)

EXFO is an equal opportunity employer. Diversity is an asset that has made EXFO strong since its inception because it enriches us.