Technical Program Manager

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In this role you will be an effective servant leader and coach responsible for managing an Agile Release Train (ART) in its mission to deliver value and achieve program objectives. This role is responsible for coaching, ensuring collaboration, and flow guardianship for an Agile Release Train (ART) of 6–10 scrum teams (~100 people). You will prepare stakeholders for PI Planning, lead the PI Planning Workshop, organize and enable cross‑team syncs, surface risks and impediments early, and enable a culture of relentless improvement so that customer value flows every iteration.

The role requires strong leadership, precise communication, and technical expertise to navigate challenges, coordinate cross‑functional teams, and drive innovation. It involves defining the overall approach and process design, driving overall quality, transparency, and ensuring the on‑time delivery of complex software solutions.

• PI Cadence & Events:
  Plan and lead the PI Planning Workshop, PO/PM Syncs, Scrum of Scrums, System Demos, and Inspect & Adapt Retrospectives. Review and keep transparent the ART Kanban board and dashboards.
• Flow & Metrics:
  Track Outcomes + Flow (lead time, throughput, WIP, predictability). Remove systemic blockers, manage dependencies & risks, create and maintain transparent dashboards and metric reporting.
• Coaching & Culture:
  Mentor Scrum Masters, POs, and teams on SAFe Lean Agile principles while driving continuous iterative improvement. Foster psychological safety and data‑driven decision making.
• Risk & Impediment Management:
  Lead teams through effective risk identification in PI Planning. Manage, maintain, and review the ART risk board during the PI. Partner with Architects on compliance/security gates.
• Continuous Improvement:
  Lead ART retros and PI Inspect & Adapt processes. Create and enable a culture of continuous and transparent feedback. Drive action and results from feedback.
• Responsible for driving execution and delivery of a software feature, solution, or product. Serves as the bridge between cross‑functional teams including Product Management, Design, and R&D.
• Leads the planning and execution of multiple complex projects or programs in support of the continuing evolution of the organization's software products.
• Partners with cross‑functional software development teams to help them prioritize, plan, track, and execute complex, cross‑organizational programs.
• Performs program analysis, manages risk, identifies and influences necessary course corrections, and communicates program status and activities across multiple levels of management.
• Continuously assesses and improves the processes that comprise the software development lifecycle while coaching other members of the team to do the same.
• Manages risks and resolves issues that affect release, scope, schedule, and quality of highly visible, complex programs.

• Four‑year or Graduate Degree in Computer Science, Information Technology, Business Management, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7–10 years of work experience, preferably in program/project management, scrum master, professional technology organization, or a related field.

• SAFe RTE certification

• Knowledge of Scaled Agile Framework (SAFe) principles and practices.
• Proven experience facilitating large‑scale agile events.
• Strong project and program management skills.
• Excellent communication, interpersonal, and presentation skills.
• Ability to effectively present to and communicate with executive leadership.
• Advanced JIRA experience including metrics, dashboards, and road maps.
• Comprehensive experience in managing development of commercial software products using agile development practices.
• Expertise in managing cross‑organizational software development projects from initiation through delivery.
• Hands‑on experience with developing and reporting on metrics for engineering development.
• Analytical and problem‑solving experience with large‑scale software systems.
• Change Management…