Veterinary Client Service Representative

Overview

Veterinary Client Service Representative – Blue Pearl Pet Hospital, Spring, TX. One day ago Be among the first 25 applicants. We are looking for an experienced Client Service Coordinator to join our team in a collaborative environment that supports growth.

At Blue Pearl Pet Hospital, our Client Service Coordinators are imperative to the success of our hospital. You are the first Blue Pearl Associate that clients see and will ensure each client receives the care and attention they need. You will function calmly and compassionately in emotionally challenging situations.

Position: Client Service Coordinator

Work Schedule: Full-Time

Pay: Starting point and is dependent on experience and advancement through Career Trax leveling system

• You will greet and make friendly eye contact every time our hospital entry door opens to offer individuals a warm and professional acknowledgment.
• You are always offering a friendly smile, strong eye contact and an approachable demeanor.
• You are a compassionate listener.
• You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• You will assess immediately upon arrival each client’s needs, as well as the pet’s general condition.
• You will determine whether an emergency arrival is a “stat” versus “standard” emergency.
• You will respond to non-patient calls or visitors and connect them to the appropriate team member.
• You are responsible for confirming all appointments in advance, ensuring clients receive accurate information about preparing their pet for the appointment.
• You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.
• Customer service experience in veterinary medicine preferred.

• Experience in customer service; veterinary medical setting preferred.

• Trupanion pet insurance and discounts for associates on pet treatments, procedures, and food.
• Opportunities for growth: technicians are leveled by skillset and can advance; leadership development programs and workshops; potential career advancement within Mars Veterinary Health.
• Continuous learning: annual continuing education allowance, free continuing education sessions, Blue Pearl University access to training, and access to over 2,000 medical journals.
• Health and well-being benefits: flexible work schedules, paid time off and floating holidays, regional licensed social worker support for guidance in a fast-paced environment.
• Family-like culture and collaborative environment focused on remarkable care for pets.

Blue Pearl is committed to a diverse work environment. We are an equal opportunity employer and will consider all applicants without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need an accommodation during the application process, it is available upon request.

We are an Equal Opportunity Employer and a Drug Free Workplace.