Sr. IT Engineer Job Spring area,Texas USA,Engineering

PURPOSE & SCOPE:

The core responsibility for this Role is profitable and sustainable growth of pre-configured Industrial Engine Monitoring solutions through superior technical support and value-added Field Commissioning. The leading objective for this role is to increase sales by thoroughly supporting our solutions through online and telephone technical support and superior commissioning support with resellers and installers in the field through close collaboration with Engineering and Sales.

PRIMARY ACCOUNTABILITIES & RESPONSIBILITIES:

Install, configure, and maintain operating systems (e.g., Windows, Linux)

Install, configure, and maintain the PBX telephony system (including hardware and software components)

Manage servers, storage solutions, and cloud environments

Manage and maintain Internet presence including website, DNS, email servers

Perform system upgrades, patch management, and regular maintenance

Monitor, configure, and troubleshoot LAN/WAN, firewalls, routers, switches, PBX

Implement network security measures and ensure compliance with company policies

Manage VPNs, remote access, and telephony solutions

Provide technical support to end-users for hardware, software, and network-related issues

Provide support for internal users experiencing issues with their phones, voicemail, or call routing

Troubleshoot problems with PBX components, including handsets, call routing, voicemail, and integration with other communication tools (e.g., VoIP)

Create and maintain documentation for troubleshooting and operational processes

Train users on new systems or processes when necessary

Implement and maintain data backup solutions and disaster recovery plans

Ensure system security by managing access controls, firewalls, and anti-virus solutions

Regularly monitor systems for vulnerabilities and apply necessary fixes

Monitor system performance and ensure efficient utilization of resources

Troubleshoot and resolve performance bottlenecks

Optimize infrastructure for scalability and reliability

Work closely with other teams and departments to ensure seamless integration of systems

Collaborate with vendors to resolve issues and evaluate new technology solutions

Maintain accurate records of system configurations, processes, and network diagrams

Develop and update IT policies and procedures

Provide escalation support for support team and customers

Mentor other technical and support areas, sharing areas of expertise

Cross train with support team to help provide additional/backup support

Assist engineering in the development and improvement of standard and custom setup files including validation testing and software regression testing

Interface with marketing, customer service, sales and engineering to provide powerful solutions to customers

Operate within parameters of departmental budget and control expenses

Ensure the organization is exceeding customer expectations and consistently contributes to a high level of customer satisfaction

Monitor customer, market and competitor activity and provide feedback to the company leadership

Ability to travel and work outside of normal business hours as required

Ensure company operates with integrity and ethics according to required governmental rules and code of conduct

EDUCATION & EXPERIENCE

REQUIRED:

Bachelor of Science degree or equivalent experience required.

Proficiency with troubleshooting LAN/WAN TCP/IP and IIoT Cloud communications and tools

Proficiency with network protocols such as SMTP, FTP, SSH, MQTT, HTTP, SSL/TLS, NTP, SNMP

Strong understanding of networking concepts (TCP/IP, DNS, DHCP, Subnetting, VLAN, SIP, VoIP, etc.)

Strong knowledge and experience in industrial networking, including Switches, Routers, and Firewalls

Strong knowledge and experience with server management, virtualization (e.g., VMware, Hyper-V, Docker, Proxmox), and cloud platforms (e.g., AWS, Azure, Google Cloud)

Knowledge and experience with Time Series data and analytics (Influ

DB, Seeq, Aveva PI)

Proficiency with operating systems such as Linux and Windows Server

Experience with scripting and automation tools (e.g., Power Shell, Python, Bash).

Knowledge and experience with monitoring tools (e.g., Nagios, Solar Winds, or equivalent).

Knowledge and experience with cybersecurity best practices and tools

Strong knowledge of PBX systems (e.g., Avaya, Cisco, Asterisk, 3CX) and VoIP technologies.

Experience with telephony hardware, including desk phones, headsets, and call center devices.

Familiarity with call routing, auto-attendants, voicemail systems, and IVR (Interactive Voice Response) configuration

Strong troubleshooting skills for both hardware and software issues related to telephony systems

Good verbal and written communications skills to be able to represent in a professional manner

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