Event Technician, Audio Visual - Houston CityPlace at Springwood Village

Event Technician, Audio Visual – Houston City Place at Springwood Village

Join to apply for the Event Technician, Audio Visual – Houston City Place at Springwood Village role at Encore
.

A technician is responsible for the set up and operation of basic / small‑scale audiovisual systems in a hospitality environment while ensuring customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities Equipment Operation

• Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

• Strive to exceed the expectations and needs of internal and external customers.
• Maintain a positive relationship with all clients through effective communication.
• Meet with guests on site to ensure their needs are met and the equipment setup is working properly.
• Monitor events and check in on customers throughout the day.
• Understand and foster the hotel/client relationship.

Technical Ability

• Understand the technical aspects and demonstrate basic operational ability to troubleshoot and problem‑solve with equipment and software issues.
• Handle equipment challenges and changes in a timely and professional manner.

Systems Knowledge

• Understand company processes, follow procedures, and complete systems entry and paperwork accurately.
• Use the equipment sheets to determine the equipment scheduled for setup and for strike. Interact with other staff and outside vendors for equipment.
• Increase revenue by utilizing floor up‑selling techniques.
• Work with clients to finalize invoices.
• Complete order entries in Navigator, as needed.

Job Qualifications

• High School Diploma required. Associate’s degree is preferred.
• Internal applicants must complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to.
  Click to review the requirements:
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year. For technical external requirements, view our career path here:
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio‑visual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members that may operate company vehicles.
• Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.

Competencies Deliver World Class Service

• Hospitality
• Ownership

Do The Right Thing

• Instills Trust
• Safety Conscious

Drive Results

• Action Oriented

See The Big Picture

• Tech Savvy

Value People

• Communicates Effectively

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ().

Physical Requirements

• Sitting: 2‑3 Hours
• Standing: 4‑5 Hours
• Walking: 4‑5 Hours
• Stooping: 2‑3 Hours
• Crawling: 2‑3 Hours
• Kneeling: 2‑3 Hours
• Bending: 2‑3 Hours
• Reaching (above your head): 2‑3 Hours
• Climbing: 0‑1 Hours
• Grasping: 4‑5 Hours

Lifting Requirements

• 0 ‑ 15 lbs:
  Continuously
• 16 ‑ 50 lbs:
  Frequently
• 51 ‑ 100 lbs:
  Occasionally
• Over 100 lbs:
  Occasionally

Carrying Requirements

• 0 ‑ 15 lbs:
  Continuously
• 16 ‑ 50 lbs:
  Frequently
• 51 ‑ 100 lbs:
  Occasionally
• Over 100 lbs:
  Never

Auditory/Visual Requirements

• Close Vision:
  Continuously
• Distance Vision:
  Continuously
• Color Vision:
  Frequently
• Peripheral Vision:
  Occasionally
• Depth Perception:
  Frequently
• Hearing:
  Continuously

Pushing/Pulling Requirements

• 0 ‑ 15 lbs:
  Continuously
• 16 ‑ 50 lbs:
  Frequently
• 51 ‑ 100 lbs:
  Frequently
• Over 100 lbs:
  Occasionally

Note:

The physical requirements marked with an asterisk () indicate activities performed without assistance.*

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment Hotel

Work is performed in a hotel/convention center environment with moderate exposure to…