Business Development Representative — Plumber Referral Channel

Business Development Representative — Plumber Referral Channel

Company:
Dry Force

Location:

Houston, TX

Base pay range: $60,000.00/yr - $/yr

This range is provided by High Ground. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

The Business Development Representative (BDR) for the Plumber Referral Channel is responsible for sourcing, activating, and growing referral partnerships with plumbing companies that serve as a primary lead source for restoration jobs. This role focuses on developing meaningful relationships, managing partner engagement through Luxor CRM, and ensuring operational handoffs through DASH for job lifecycle management. Success is measured through partner activation, referral quality and volume, conversion rate, and overall partner satisfaction.

• Build and execute a strategic plan to identify, acquire, and nurture plumber referral partners across the assigned territory.
• Conduct regular outreach through calls, site visits, and meetings to educate potential partners about Dry Force’s services and referral process.
• Qualify partners by evaluating fit based on service area, responsiveness, and business size.
• Set up partners for success with clear referral workflows, response‑time expectations, and SLA adherence.
• Maintain and update all partner and opportunity data in Luxor CRM, ensuring accurate records and activity logs.
• Coordinate with operations teams via DASH to ensure fast response times and job progress updates to partners.
• Provide partners with regular updates on referral outcomes and satisfaction feedback.
• Plan and execute partner events, appreciation campaigns, and seasonal marketing activations.
• Gather competitive and market intelligence to support leadership and marketing strategy.

• Manage an active pipeline of prospective and existing partners in Luxor CRM.
• Provide accurate weekly forecasts of expected referral activity and projected revenue.
• Track both activity‑based KPIs (calls, meetings, trainings) and outcome‑based KPIs (referrals, revenue, retention).
• Maintain dashboard accuracy and provide monthly performance summaries for leadership review.

• Receive and process inbound referrals through Luxor CRM and ensure immediate job creation in DASH.
• Monitor jobs throughout the lifecycle, ensuring partners receive real‑time updates and post‑job summaries.
• Partner with local operations leaders to guarantee high service quality, timely communication, and positive partner experiences.

• 1–3+ years in business development, outside sales, or partner management.
• Experience in home services, restoration, or plumbing industries is highly preferred.
• Strong proficiency in CRM systems (Luxor experience ideal) and operational software like DASH.
• Excellent communication and presentation skills with a strong relationship‑building mindset.
• Ability to analyze performance metrics and adapt activities to improve outcomes.
• Valid driver’s license, reliable transportation, and ability to travel within assigned territory.

• Familiarity with restoration processes, insurance workflows, and TPA networks.
• Experience organizing training sessions, workshops, or lunch‑and‑learns for partner businesses.
• Demonstrated ability to manage multiple partnerships simultaneously in fast‑paced environments.

• Relationship Builder – Earns trust through consistent follow‑up, reliability, and adding value.
• Urgency & Ownership – Acts decisively to support partners and ensure rapid response to referrals.
• Process Discipline – Maintains CRM data integrity and follows structured engagement playbooks.
• Analytical Thinking – Uses data from Luxor CRM and DASH to evaluate performance trends.
• Communication Excellence – Communicates clearly with both internal teams and external partners.

• Luxor CRM – Partner and pipeline management, activity tracking, and forecasting.
• DASH – Job lifecycle tracking, dispatch coordination, and referral‑to‑job integration.
• Microsoft Office Suite
• Route planning and virtual meeting software.